Guest Relations Officer – Trading Enterprises

Job description / Role

Established in 1971, Trading Enterprises owns the sole distribution rights for Volvo, Chrysler, Jeep, Dodge, RAM and SRT vehicles. Recently, Trading Enterprises has added two high end luxury sports brands, Fisker and Lotus, to its portfolio.

Competing in the UAE's Japanese, American and European automotive marketplace, the company is supported by a network of modern showrooms, workshops and parts outlets across the UAE, with sales and after sales operations existing in all seven Emirates.

Sales of Chrysler, Jeep, Dodge, RAM products have risen dramatically, reflecting the introduction of exciting new models. In the next few years there will be many more additions to the range featuring the unique combination of German engineering and American design.
Volvo is now firmly established in the UAE as a competitive supplier of prestige automobiles. Volvo, whilst retaining its enviable reputation for safety has now one of the most luxurious refined models ranges available. The V70 station wagon remains a firm favorite with Emirates Airlines for its Business Class limousine service.

Trading Enterprises Lotus has established its flagship showroom in Dubai, which offers a unique, boutique style experience allowing customers to browse the latest range of exciting Lotus Cars and the Lotus Originals clothing line.

Trading Enterprises provides a full range of automotive services through its state-of-the-art after sales centers situated throughout the UAE.

Trading Enterprises currently employs approximately 400 highly skilled multicultural employees. To further build capability in our associates and to enhance customer engagement levels, an intensive customer service training programme is conducted on an ongoing basis at all levels, solidifying the company's endeavors to be recognized as the premier automotive company of choice.We are looking to recruit a Guest Relations Officer to work in Dubai. Your role will include the following:

* Handling all incoming telephone communications, noting reasons for call and forwarding to relevant team members, subject to availability
* Providing excellent customer service as per company policy and procedures
* Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary
* Attending to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly
* Logging calls (including time, date and caller details)
* Maintaining an up to date knowledge of personnel and procedures
* Dealing with 'drop in' customers as quickly and proficiently as possible, by coordinating with employees and customers

Requirements

The ideal candidate will have the following experience/skills:

* Strong English communication skills
* 1-2 years experience of previous Reception duties or customer service
* Excellent telephone manners
* Proactive, hardworking, motivated approach
* An understanding of IT systems would be advantageous
* Arabic is desirable but not essential
* Female candidates are preferred.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.