Guest Relations Officer

Job description / Role

- To check the arrival list on a daily basis and ensuring that any special request or guest preferences are addressed and special amenities are in place as per standard.
- To provide consistently professional, friendly and warm service to all guests by assisting them with requests and ensuring that they are provided; escorting them to their rooms upon check-in while providing information about the hotel and the city; and assisting them on a daily basis for breakfast.
- Handle guest complaints efficiently by hearing out the guest and apologizing in behalf of the management and ensuring that the proper actions are taken immediately.
- Maintain effective communication with all departments to ensure guest satisfaction is achieved.
- Help improve the hotel's rating on all online booking engines by providing excellent service at all times.
- To ensure comments cards are filled by guests before check-out.
- Update guest profiles in opera for preferences and special occasions such as birthday, anniversaries.
- To make a weekly report of guest comments to be presented to the HOD and HRM.
- To fulfill other duties that may be assigned to her by her HOD and the HRM.

Requirements

- Diploma in Business Administration.
- 1-4 Years.

Skills:
- Communication.
- Teamwork.
- Customer Service Skills.
- Flexibility.
- Quality Orientation.

Languages:
- English

Preference:
- Bilingual

About the Company

Al Ghurair is a diversified industrial group based in Dubai with operations spanning more than 50 countries globally. With a rich history of pioneering businesses and technologies, this heritage of innovative success is built upon values of excellence in the products developed and the processes followed. Our Core Areas of Expertise are Foods, Commodities, Construction and Properties. And furthermore, our additional areas of focus include Energy, Printing, Retail and Education.