Guest Services Agent

Atlantis

Dubai, UAE

Ref: NP228-03

Job description / Role

Employment: Full Time

At Atlantis The Palm, Dubai, we strive to create a destination experience that’s not only unforgettable throughout each customer’s stay, but truly memorable for a lifetime. Would you like to be a part of our team?

As a result of continuous growth and development we have a unique opportunity for a Guest Services Agent to join our Front Office department.

You will need to provide an efficient Reception service to all guests, offering information and giving particular attention to all guest special requirements. Ensuring all check-ins and check-outs run smoothly and that all cashiering transactions and processed promptly and correctly both during the day and night. Also, offering a more personalized service with the same concepts mentioned earlier but on an Executive level.

Requirements

To be successful in this position the following will come naturally to you;

5 star deluxe experience and Opera system is highly desired.

You will have excellent administration, English communication (additional languages will be a bonus) and comprehension skills as you will be required to carry out guest check in, check out and requests as per resort standards.

Need to assist guests in all their needs throughout their stay and ensure all guests are assisted in a warm and personalized manner as per resort standards and be able to have full knowledge of special promotions, events and resort activities at all times and have the ability to learn basic concierge knowledge of local sites and destinations.

You will assume full responsibility of own cash float from receipt to handle over to the next shift ensuring all resort policies for handling floats are adhered to at all times so you need to have an eye for detail as you will also be dealing with currency exchange and transactions.

Up-selling skills are important as you will need to have full knowledge of all resort accommodation types, additional preferences available on request, and rates related to the respective accommodation type to assist the guests.

This is a position that requires a dynamic person to join a culture of 80 plus nationalities, thus you will want to be a part of a team that strives for perfection.

We want to ensure that all guests have everlasting memories at Atlantis, The Palm and Guest Services Agents are an important part of this as first impressions last and our Front Office colleagues make sure that the first impression blows away the customer.

If this sounds like you apply for this position today.

About the Company

Atlantis is the majestic resort in Dubai situated on the Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.

From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and luxury of 5 star hotels. The resort offers relaxation and thrills for couples and families alike, including:

•Unique marine habitats - The Lost Chambers •An exhilarating water park - Aquaventure •Pristine white beaches •World-class cuisine in 20 restaurants, •An indulgent spa (ShuiQi ) to awaken your senses •Cosmopolitan boutiques to shop until your heart is content To stay or visit this landmark Dubai Hotel is to live out your dreams amidst warm Arabian seas.

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