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Job description / Role
* Local hire - Open for Qatar based candidates only
Common Responsibilities:
- Provide technical support to the end-users
- Resolve issues according to the priority and within the agreed SLA
- Escalate issues to higher-level both technical and management
- Provide sufficient technical information to the Level-2 and Level-3 support for troubleshooting and problem resolution
- Co-ordinate with the technical team and end-user for root cause analysis of persistant issues
- Liase with the vendors and escalate to the management on the SLA breahes
- Maintain and follow the agreed support process and procedures
- Provide reports to the higher management on the daily activities.
Key Commissioning Tasks:
- Complete the daily task list allocated by the ICT Specialist (AV)
- Provide any technical support required to the vendors of the AV equipment
- Liaise with the Network team to ensure network connections are made in a timely manner for any of the related devices
- Work closely with the Engineering Department as they will support the systems after warranty
- Maintain all relevant documentation
- Provide 1st level technical telephone support to all workstreams and users
- Provide sufficient technical information to the Level -2 and Level-3 support for troubleshooting and problem resolution
- Provide basic user training for these systems
Requirements
Requirements:
- Bachelors degree in Computer Science/Computer Engineering or related disciplines
required.
- 5 years experience in the IT industry is required. Exposure in health care domain with experience in video conferencing/IPTV/digital signage is an advantage.
About the Company
Kenexa is in the business of improving companies and enriching lives because to us, business is personal. We improve companies by enriching lives and we enrich lives by improving companies.
With every person we recruit, every assessment we administer, every technology solution we deliver, every survey we conduct, every leader we develop and every compensation strategy we support, lives are impacted by our craft. Very few companies, if any, can claim thisand were proud of that.
We understand that business has two sidesthe performance side and the personal side. The performance side is about driving results. Success and failure are constantly measured, defining metrics. And because business relies on metrics, we rely on measurable outcomes that prove weve helped companies become better.