HP Service Manager

Job description / Role

1. Experience in installing & configuring HP Service Manager based on customer requirements.
2. Experience in Implementation of SM modules like SD/IM/CM/PM/KM with Process Designer
3. Knowledge & Experience in HPSM customizations such as form customizations, format controls and scripting such as RAD and JavaScript.
4. Knowledge working with SM Workflows, Web services.
5. Knowledge and experience working in HP Connect-IT and customizing the connectors.
6. Experience working in tools like Connect-IT, Asset Manager, UCMDB.
7. Experience in Integrating HPSM with Other HPSW Products like HPAM,UCMDB,OM,NNM etc
8. Experience working in UNIX and Oracle databases.

Requirements

- Have 2 or more years' experience in Implementation experience in HP Service Manager
- Have done at least 2 End to End implementations of Service Manager 7.x / Service Manager 9.x.
- Ability to understand customer business needs and converting them to Functional requirements.
- Knowledge in mapping the functional requirements to HP SM Processes.
- Experience in customer Interactions and Interpersonal skills.
- Knowledge in Service Manager Service Desk, Incident, Problem, Change, Request, Configuration, SLM, SRC and Release Management processes.

About the Company

Networkers is a global recruitment consultancy helping unite job-seekers and hiring companies across the technology industry. Since Networkers was established in 2000, the business has grown considerably and we have consistently proven our ability to connect the right people with the right roles in the right businesses around the world. What makes us unique is our ability to offer a local service on a global scale. From our 14 offices spanning across four continents, we are able to recruit in more than 130 countries.