HR Academy Lead - Consumer Banking and Aseel

Job description / Role

The HR Group Function provides strategic and operational support for Senior Leaders and employees of FGB Group across seven countries. The service provided includes HR Relationship Management, Resourcing, Learning, Organisational Development, Talent Management, Performance & Reward, UAE National Development and HR Business Support to FGB as well as a service to Outsourced Company employees managed by FGB. There are 1,400 employees in FGB Group plus1,800 in the Outsourced Companies managed by FGB.

The Learning, Talent, Organisational Development and Resourcing team is one of the five Functional Heads reporting to the Head of Learning. Within Learning, there are four Academy Leads for Consumer Banking & Aseel, Wholesale Banking / Credit / Treasury & Global Markets, Specialist, Leadership and Management, along with Service First.

The Consumer Banking and Aseel Academy Lead is responsible for managing relationships with select business and support functions within the bank, analyze problems being faced by them and consult the business on solutions available aligned to the overall strategic goals of the organization / individual department. The role holder is also responsible for identifying and recommending solution providers based on market knowledge, negotiates pricing with the identified vendor and is actively involved in ensuring that the content created is in line with the organization's expectations and needs. The role holder is accountable for design, developing and delivery learning interventions. The incumbent also collects and analyses effectiveness of the initiatives, suggests improvements wherever required and reports Return on Investment for the specific Learning interventions arranged for the departments. The position also helps to implement an effective orientation for new recruits, which will help the new staff settle down in their jobs quickly. Assessing programme feedback and recommending necessary changes, if required.

Key Accountabilities:
- In conjunction with key stakeholders, define and agree on Learning strategy for business areas assigned (Consumer Banking Group - including Dubai First - and Aseel)
- Manage relationship with key stakeholders in Businesses assigned to ensure alignment of Learning delivery to business objectives
- Act as a Learning Consultant to the Business recommending solutions based on deep understanding of business context and needs
- Conduct Training Needs Analysis to fill gaps in performance (Training Need Assessment - Delivery - Evaluation)
- Identify appropriate solutions for the development of staff in the business (use of varied methodologies)
- Identify KPIs (key performance measures) and keep business informed on impact of learning initiatives on the bottom-line
- Implement approach for measuring impact of Learning initiatives in the business (4 Kirkpatrick levels)
- Design, develop and deliver programmes to employees in this segment
- Monitor quality of solutions and constantly update those to ensure alignment with business objectives
- Supervising & validating the quality of content of all training programmes and ensuring alignment with business requirements and desired development plans
- Liaise with FGB Academy key partner to ensure delivery of quality and timely solutions.
- Recommend third party training providers to the FGBA key partner and get directly involved in aspects pertaining to pricing negotiations, evaluating the provider (if more than one is found) and ensuring delivery of quality and timely solutions
- Research on new methodologies for learning delivery and adult learning and implement what meets business requirements
- Manage budget of Consumer Banking, Dubai First & Aseel Academy ensuring maximum utilization of resources available within the allocated budgets.
- Be the contact person for staff in all assigned functions in matters related to Learning & Development
- Provide input on process optimization and solutions to improve user experience
- Implement Internal Certifications for key Consumer, Dubai First and Aseel roles (including capability definition, assessment, development and accreditation)
- Developing & building relations with vendors and service providers to ensure timely provision of training infrastructure, development of content and training deliver
- Prepares and circulates monthly reports to relevant HR Relationship Managers for circulation. Checks other reports produced by the team for accuracy and relevance of information provided. Also prepares and circulates reports required for compliance reporting purposes to Financial Regulators.
- Ensuring that the team is motivated at all times by coaching and training them to ensure optimal performance
- Identify, attract, develop and manage, via matrix management, Internal Trainers (Business School on Wheels) under the Academy
- Liaise with external vendors on the development and implementation of a Train The Trainer certification program for potential SMEs
- Relationship Manager with Emirates Institute for Banking & Financial Studies (EIBFS) by identifying needs and solution to promote to FGB
- Implement regular meetings with customers and share data
- Implement ROI measures in Business Groups
- Ensure that policies and procedures are understood and followed by Consumer Bank staff
- Develop and implement at least (1) mini Certification Program for FGB and / or Outsourced staff that is aligned with the FGB Academy
- Spend time as follows: 40% in the frontline, 30% on meetings & managing vendors, 10% in design, development and delivery of learning, 10% on administration issues and 10% on learning facilitation
- Work with recruitment in building the Learning Journeys for new joiners
- Achieve 75% learning attendance in FGB and Outsourced companies

Requirements

Minimum Qualifications:
- Graduate

Minimum Experience:
- Eight to ten years relevant experience as a learning development specialist
- Proven track record of managing stakeholders
- Five years relevant Consumer Banking experience

Knowledge, Skills, and Attributes:
- Learning style
- Instructional design
- Development of learning programmes instructional led as well as elearning
- Learning evaluation
- Communication both verbal and written
- Presentational skills
- Cultural awareness
- Adaptable
- Innovative
- Collaborative in working with others, across nationalities

About the Company

Established in 1979 and headquartered in the UAE capital, Abu Dhabi, the bank offers a full range of financial services to business and consumer sectors throughout an extensive network of branches across the UAE.

Internationally FGB has branches in Singapore and Qatar, representative offices in India and Hong Kong and a subsidiary in Libya.

FGBs story of growth and value creation for its stakeholders is a strong one - from Abu Dhabi origins to UAE acquisitions and an international footprint, from Corporate to Wholesale Banking including debt, transactional banking and Islamic products, from burgeoning Treasury to global money markets, asset management and research. Notably in the Consumer market FGB has developed segmented and customer centric products in all categories and brought technology and extra benefits to its customers.

Today, FGB is recognised as a world-class organisation committed to maximising value for shareholders, customers and employees as it focuses on delivering banking products and services that meet client needs and support the UAE's dynamic economy. In line with its commitment to excellence the bank continues to invest significantly in people and technology to provide superior service standards.

First Gulf Bank was awarded the 'Best Bank in the United Arab Emirates' and 'Best Bancassurance' titles at the Banker Middle East Industry Awards 2013. It was also ranked as the 3rd most powerful company in the UAE and 6th leading bank in Forbes' 'Top 500 in the Arab World' list.

First Gulf Bank carries an A+ Long-Term (IDR) rating from Fitch, an A2 Long Term Deposit rating from Moody's, an A+ Long Term Foreign Currency Rating from Capital Intelligence and a AAA Long-Term Financial Institution Rating from RAM Ratings of Malaysia.