HR Analyst - HR Shared Services

Job description / Role

HR Analyst - HR Shared Services - Lebanon - Al Futtaim Group

Toyota, Honda, Marks & Spencers, Ikea, Toys R Us and Dubai Festival City are just some of the amazing stable of world renowned brands managed by the Al Futtaim Group of Companies. Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses in the Gulf region. Today, Al-Futtaim operates through more than 65 companies in sectors as diverse as commerce, industry and services, and employs in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Lebanon, Egypt, Saudi Arabia, Sri Lanka, Syria, Pakistan, Singapore and Europe.

As an integrated member of the HRSS team, the HR Shared Services Analyst works closely with HRSS team and Country HRSS Head to provide support on operational and project activities to ensure end-to-end implementation success in helping both the business realise people strategies and HR to reach operational excellence.

Key Accountabilities:
- Assist with end-to-end HR projects/ solutions in support of business strategy through effective and well-defined project management methodologies.
- Assist the HRSS team and Country HRSS Head to realise Self Service strategy to achieve target resolution rates within the industry benchmarks.
- Participate in HR technology/ systems/ process evaluation activities with business sponsors & EIT when required
- Fulfilment of, and tracking to proper plans and milestones on the HR Roadmap
- Practice service excellence and teamwork within team and cross-teams
- On Boarding coordinating between recruitment and on boarding team - requesting for e-mail computer ESS access
- Keeping all personnel files updated for all employees across the different Bus in Lebanon, update all new actions in files ,trackers, master file , keeping soft and hard copies in employees personal files
- Customer Service Preparing all correspondences requested by employees from all businesses
- SAP System Data Maintenance
- Support in preparation of staff JDs' & Policies and procedures
- Coordinate with the insurance company regarding the medical insurance cards of employees
- Assist in proposals for promotions/salary increases/ internal recruitment
- Support in the updating of the organizational chart
- Helping staff understanding the companys policies and procedures
- Responsible of Recruitment & Off boarding process
- Preparing invitation letters for the visitors

Job Context:
- New policy introductions and operational implementation for support
- Annual/cyclical HR event support
- New acquisitions and integration there of
- MENA growth plans and HR operational support

Requirements

Minimum Qualifications and Knowledge:
- Bachelors degree or equivalent in HR/ Business Management or Technology.
- Familiar with HR business processes
- Knowledge on SAP HCM, Self Service, Case Management & BI would be an advantage.
- Familiar with office productivity tools & techniques (eg. MS Word, Excel, Power Point, Outlook, Visio & etc.)
- High interest in technology and its use in the business environment
- Operational excellence working with and towards SLAs

Minimum Experience:
- 5 years work experience in a fast-paced, shared service centre, or project/consulting environment
- Participated in projects or continuous improvement efforts

Job-Specific Skills:
- Document & Content Management skills
- Strong analytical abilities in problem-solving
- Clear and confident verbal/ written communication skills
- Excellent attention to details
- Results & process driven without compromising quality standards

Behavioural Competencies:
- Ability to response quickly to deliverable changes
- High degree of personal initiative and motivation
- Highly flexible and able to work under pressure
- Active learner, demonstrate and foster corporate culture & HR Values in all actions and words
- Excellent team player within team and cross-functional teams

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.