HR Engagement Coordinator

Job description / Role

Provide secretarial and administrative service and support to the Human Resources Department that will ensure the efficient flow of operations in accordance with departmental objectives and accurate data and information is provided to all Business Managers / Employees within agreed service level timescales.

At Armani Hotels & Resorts we are dedicated to nurturing our employees natural talent; being an Ambassador of the Armani Brand we are seeking individuals to work with 'the right attitude', demonstrating sincere, respectful and warm hearted service. Precisely and confidently you will work with us cultivating our multi skilled and empowered Teams.

NATURE & SCOPE:

The essential core of the job is to provide a fast, efficient and accurate administrative service to the HR team and Business Managers Employees.

Support the HR team to achieve the departmental goals and service level standards at all times.

Implement system improvements and administrative effectiveness to ensure a customer focused and solution oriented service is offered to internal customers at all times.

Provide a fast and efficient secretarial and administrative service using:

• Computer and printer.
• Filing, photocopying, binding, FAX transmission, courier mail, scanner
• Spreadsheets, graphics
• Intranet
• Easy Access
• Data input on the business computers
• Security on PC data
• Sorting and distribution of internal mail, stationary, telex & FAX messages.
• Receive and expedite messages accurately
• MS Office Applications including Visio

Ensure all routine matters are handled effectively without guidance and must be able to interact with employees within immediate business areas.

Maintain and up-date as required a departmental filing system, which ensures that documentation is easily accessible.

Adhere to the Company's Administrative Procedures and rules.

Maintain strict confidentiality and ensure work is of the highest level.

DIMENSIONS

Reports to the Human Resources Manager.

Requirements

GENERAL RESPONSIBILITIES:

• To report to work within the requested time, prior to the commencement of duty, well groomed and dressed to the uniform standard.
• To demonstrate pride in the workplace with a high level of commitment.
• To treat all guests and colleagues in a polite and courteous manner at all times.
• To give full cooperation to all guests and assist in a prompt, caring and helpful manner.
• To anticipate staff needs wherever possible and react to these to enhance staff satisfaction.
• To promote a helpful and professional image to the internal and external customer.
• To keep the work areas clean and tidy at all times.
• To maintain professional confidentiality and never disclose any secrets pertaining to the company.
• To carry out any reasonable duties as requested by a senior manager.

PRINCIPAL ACCOUNTABILITIES:

Pay, Benefits and Reward:

- Collate and type the Annual Pay and Benefits Survey with guidance from the Human Resources Manager.
- Ensure that all changes to salary details for each employee as a result of a promotion, transfer etc are documented and processed immediately and accurately through payroll (following approval from the Director of Human Resources) and recorded onto the personnel file.
- Prepare all written communication to the employee regarding any confirmed changes to their pay and benefits package and ensure this is issued to them confidentially via their direct Business Manager within agreed service levels.
- Ensure any incentive payments are accurately recorded on an employee’s personnel file and processed by payroll accordingly
- Ensure all leave applications are processed accurately and in advance of the employee travelling by the Payroll team.
- Ensure the employee is notified in writing of all changes regarding their pay and benefits package and that the signed documentation is accurately filed on the relevant personnel file immediately.

Communication:

- Attend and proactively contribute to the weekly / monthly HR Departmental Meeting.
- Keep all relevant people informed of progress made against project deadlines.
- Advise and guide Business Managers regarding the Company HR Policy and Practice to ensure policy is followed at all times and issues are highlighted for discussion and agreement before taking action.

Management Information:

- Support the Director of Human Resources to produce accurate management information and KPI’s for the HR team and each function / Division at all times.
- Produce labour turnover figures on a monthly basis and ensure the Director of Human Resources is provided with a copy.
- Ensure the HR database is accurate at all times.
- Produce a report that summarises the sickness and absence issues in each division / function on a monthly basis and pass to the Director of Human Resources for review and action
- Support the Director of Human Resources to produce a typed summary of all employee relations issues and progress of response to the Director of Human Resources on a monthly basis.
- Maintain accurate organisation charts at all times for all Business Units

Employee Relations:

- Keep abreast of current and future employment legislation.
- Ensure any queries are immediately forwarded to the relevant Human Resources Manager to respond to ER issues as they arise.
- Produce all standard documentation and letters including: invitation to investigatory meetings; invitation to disciplinary hearing; letters of concern; disciplinary warnings; termination letters; grievance response letters etc.
- Ensure all documents are typed accurately and professionally.
- Provide administration support to the Human Resources Manager in producing reports or analysis regarding ER issues or data.
- Review the Gulf News daily to identify any legislation changes and update the Human Resources Manager immediately

About the Company

Emaar Hospitality Group LLC, the wholly owned subsidiary of Dubai-based global property developer Emaar Properties PJSC, manages the company’s growing roster of hospitality and leisure projects. Emaar has expanded into hospitality and leisure in line with its Vision 2010 to become one of the most valuable companies in the world through a two-pronged approach of geographic expansion and business segmentation.

With total assets of development value US$1 billion (AED 3.67 billion), Emaar Hospitality owns and manages a diversified portfolio of hospitality assets such as hotels, serviced residences, golf resorts, Dubai Polo and Equestrian Club, recreation clubs, the Dubai Marina and associated yacht club.

Emaar Hospitality Group’s vision is to be recognized as the premier global provider of personal, innovative and memorable lifestyle experiences.

In tandem with the development and management of first class leisure facilities, Emaar Hospitality has rolled out The Address Hotels + Resorts, with a commitment to building a world-class 5 star hotel chain in under a decade.