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Job description / Role
The purpose of the job is to ensure all HR processes are aligned to Serco Global Standards as well as meeting the legislative, business and technical needs of the business. This role interfaces with key HR stakeholders and ensure the governance of HR systems and process changes maintaining and improving HR policies, contract of employment and standard operating procedures, assessing and coordinating change requests and providing support to HR projects.
Governance:
- Develop, govern, maintain and publish the HR documentation library including the HR service catalogue, employee and manager handbooks, SOPs, LWIs (Local Working Instructions) and forms; this includes maintenance of an HR library index and an annual review working with legal and other experts to ensure documentation is fully compliant.
- Support Process Improvement Forums (PIFs) with at the local and global levels.
- Ensure system and process documentation is captured, published
effectively and governed appropriately
- Manage appropriate legal support of SME in all areas of employment (including pensions, immigration, ER etc.) and coordinate all legal due diligence for new countries/contracts.
Processes:
- Provide expert advice to key stakeholders on process changes, issues and challenges.
- Lead on the implementation and business adoption of new / existing processes and ways of working.
- Design, implement and maintain a framework to support all HR training requirements (policies & procedures)
- Develop and manage a robust plan to ensure Governance activities are managed appropriately through to completion
- Interact with HR Systems Lead and Employee Services to ensure changes to systems and processes are in line with global frameworks Audits
- Manage and support all HR audits across the organisation in collaboration with Business HR and other HR stakeholders as necessary.
- Develop, track and follow-up on HR risks register for audits
Projects:
- Lead and support HR projects at the discretion of the manager and as part of the recurring objective setting process.
Requirements
Education:
- Relevant Bachelor degree with Human Resources or Business Management.
Experience:
- 5 - 7 years of experience in a corporate HR environment with exposures to SAP systems including policy/procedure development
- Experience with the implementation and management of HR projects
Knowledge and Skills:
- Advanced Excel proficiency, and ability to design and develop HR reporting systems and understand complex IT systems.
- Strong analytical skills; ability to work with complex issues and detailed information.
- A mature, proactive and responsible approach to work with initiative and problem solving capability.
- Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation.
- Flexibility, excellent attention to detail, ability to identify key issues and manage an environment of regular change.
- Able to work independently under stringent deadlines and high pressure environment.
- Strong organizational skills with attention to detail and the ability to prioritize and multi-task and meet deadlines and schedules.
- Ability to collaborate effectively with cross functional teams.
- Good judgment and decision-making skills, and the ability to adapt to changing priorities
- Ability to communicate effectively both in writing and in speaking and convey complex information in an easily understood format.
- Subject matter expert in all areas of HR Governance, and point of contact for ongoing/potential HR activities to be implemented across SME.
- Regular liaison with local, regional and Group colleagues functions (i.e. finance, IT, BD) to develop processes or process including governance of new systems and change requests.
- Involves review of changes affecting HR systems and processes, assessing their impact and identifying and implementing changes where required.
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.