HR Relationship Manager

Job description / Role

FGB is recognised as a world-class organization committed to maximising shareholder, customer and employee value as it focuses on delivering banking products and services that meet clients' requirements as well as supporting the UAE's dynamic economy. In line with its commitment to excellence the bank also continues to improve service standards, throughout significant investments in people and technology. First Gulf Bank has been recognised with several accolades, including being awarded the Best Bank in the United Arab Emirates for 2012' by Euromoney.

At the core of our business strategy lies a focus on balance sheet management, conservative risk management, customer centricity and a strong product offering.

One of FGBs key strategic imperatives is to invest in our people and their growth. In this context, the role of Human Resources is to develop and sustain a high performance organisation through its HR policies and practices. We support the organisation by ensuring we attract and hire the best people in the market, develop, reward and retain our existing employees and build engagement and success for the Banks future. With a focus on building a best in class function, the department is managed through functional areas that cover:

- HR Relationship Management
- Resourcing
- Performance and Reward
- Learning and Development
- Emiratisation/UAE National Development
- HR Business Support/Operations

The role will be mainly responsible to assist in developing the business units people and organisation agenda in partnership with the Senior HRRM and the leadership team of appropriate business area. To advise, facilitate and coordinate people processes across the BU providing professional HR guidance and support to relevant internal customer groups with the objective of adding value to the business. The role holder will also provide an effective Employee Relations service and consult with the business and employees to support resolution of ER issues.

Key Accountabilities
Coordination of Key HR service requirements
- Act as a liaison between the line and HR to ensure that Resourcing, Performance Management, L&D and other HR services are aligned with internal customer needs.
- Work with line management to translate business needs into a clear HR agenda

Driving the people agenda and processes across the BU
- Ensure Business Unit compliance with Organisation HR policy and process
- Provide professional HR guidance and coaching to employees when appropriate
- Identify and drive the communication and sharing of best practices across functions to facilitate continuous improvement

Provide effective Employee Relations services
- Understand employee opinions and anticipate their needs and concerns
- Act as a consultant and partner to the HR RM team when dealing with ER issues arising from the business
- Investigate and resolve associate complaints, issues and concerns regarding employment practices originating from various sources
- Develop ER capability of Line Management through appropriate training and consultation

Support other HR projects
- Support HR projects as determined in the annual HR operational plan and participate in relevant business initiatives
- Identify new opportunities where HR can add value to the business

Key Stakeholders
Internal:
Sr. Manager, HRRM
Head of HR Relationship Mgmt
Broader HR Team
Group & Functional Heads within business area as well as other managers and employees of the Company

External:
HR Consultants
Vendors,
HR peers from Banking sector and other industries

Requirements

Knowledge & Experience
Bachelors degree, Business or HR
2+ years of HR work experience

Skills
Business Acumen
Strong interpersonal and communication skills
Significant knowledge of HR policies and processes
Commercially, culturally and diversity aware
Ability to influence and persuade local line management and HR agenda
Ability to analyse and synthesize MI to monitor service delivery and understand key issues
Ability to build personal credibility and strong partnerships with stakeholders

About the Company

Established in 1979 and headquartered in the UAE capital, Abu Dhabi, the bank offers a full range of financial services to business and consumer sectors throughout an extensive network of branches across the UAE.

Internationally FGB has branches in Singapore and Qatar, representative offices in India and Hong Kong and a subsidiary in Libya.

FGBs story of growth and value creation for its stakeholders is a strong one - from Abu Dhabi origins to UAE acquisitions and an international footprint, from Corporate to Wholesale Banking including debt, transactional banking and Islamic products, from burgeoning Treasury to global money markets, asset management and research. Notably in the Consumer market FGB has developed segmented and customer centric products in all categories and brought technology and extra benefits to its customers.

Today, FGB is recognised as a world-class organisation committed to maximising value for shareholders, customers and employees as it focuses on delivering banking products and services that meet client needs and support the UAE's dynamic economy. In line with its commitment to excellence the bank continues to invest significantly in people and technology to provide superior service standards.

First Gulf Bank was awarded the 'Best Bank in the United Arab Emirates' and 'Best Bancassurance' titles at the Banker Middle East Industry Awards 2013. It was also ranked as the 3rd most powerful company in the UAE and 6th leading bank in Forbes' 'Top 500 in the Arab World' list.

First Gulf Bank carries an A+ Long-Term (IDR) rating from Fitch, an A2 Long Term Deposit rating from Moody's, an A+ Long Term Foreign Currency Rating from Capital Intelligence and a AAA Long-Term Financial Institution Rating from RAM Ratings of Malaysia.