Handover Specialist - Trading Enterprises - Chrysler, Jeep, Dodge

Job description / Role

Handover Specialist - Trading Enterprises - Chrysler, Jeep, Dodge

Established in 1971, Trading Enterprises owns the sole distribution rights for Volvo, Chrysler, Jeep, Dodge and Ram vehicles. Recently, Trading Enterprises has added 2 high end luxury sports vehicles Fisker and Lotus, to its portfolio. Fisker is a new generation electric car and is evidence of the company's commitment to support the environment for sustainable growth.

Competing in the UAE's Japanese, American and European automotive marketplace, the company is supported by a network of modern showrooms, workshops and parts outlets across the UAE, with sales and after-sales operations existing in all seven emirates.Sales of Chrysler/Jeep and Dodge products have risen dramatically, reflecting the introduction of exciting new models. In the next few years there will be many more additions to the range featuring the unique combination of German engineering and American design.

Volvo is now firmly established in the UAE as a supplier of prestige automobiles, able to compete with the very best in the marketplace. Volvo, whilst retaining its enviable reputation for safety has now one of the most luxurious refined models ranges available. The V70 station wagon remains a firm favorite with Emirates Airlines for its Business Class limousine service.

To provide the full range of automotive services our State-of-the-art 'After Sales centers are situated throughout the UAE and exceed the exacting standards set by our customers and our manufacturer partners.

Trading Enterprises currently employs approximately 390 highly skilled employees of 20 varying nationalities. To further build capability in our staff and to enhance customer engagement levels, intensive customer service training program is conducted on an ongoing basis for all staff at all levels, solidifying the company's endeavor to be recognized as the premier automotive company of choice.

Job Purpose:
To provide customers with a delightful and seamless handover experience; by tightly and proactively managing the end to end process of availability, right accessorizing, to scheduling, and familiarization in executing the Worlds Best Vehicle Handover.

Key Accountabilities:
- Schedule handover appointments in advance in coordination with the sales department to ensure a timely and seamless delivery schedule.
- Liaise with the Product Ops department to identify potential retail stock prior to arrival dates, coordinate with SC in organizing the vehicle preparation cycle to include mechanical work and valeting; facilitate the movement of vehicles on site to the relevant area, ensure all forecourt stock is clean and presentable at the time of delivery.
- Conduct task according to the handover process specified in SOP. Ensure all delivery documentation to be complaint with ISO requirements
- Conduct familiarization drives with customers and explain to clients all technical and non-technical vehicle related topics and features.
- Participate in product trainings of Chrysler and be certified every year to ensure up-to-date product knowledge at all times Keep abreast of all Operational features on every variant being sold.
- Take photograph of delivery and email customer with copy to BSM / Supervisor to close the loop on the worlds best Hand over.

Requirements

Minimum Qualifications and Knowledge:
Well versed in Arabic and English
Automotive experience and excellent product knowledge
Time management & organizing skills.
Objection handling skills.
Excellent interpersonal skills with ability to build relationship quickly
Customer-centric

Job-Specific Skills:
Technical knowledge of automobiles. Ideally must have Aftersales/Service experience in the automotive industry.

Behavioural Competencies:
patience, listening skills, leadership skills

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.