Head Customer Relationship Manager

Job description / Role

QNB Group, one of the Worlds Strongest Banks and the leading bank in the Middle East and North Africa, is delighted to announce the expansion of our presence in Kuwait. QNB is seeking a Head Customer Relationship Manager to grow our business in Kuwait.

QNB has witnessed rapid domestic and international expansion over the past few years with 2013 Net Profit of US$2.6 billion and a growth rate of 13.7%.

QNB Group is a leading financial institution with a presence in 26 countries and 3 continents, operating across almost 600 locations and has a workforce approaching 14,000 employees.

This role is primarily responsible for managing the total portfolio of VIP/QNB First account holders within all branches. Also its responsible for the timely provision of excellence in banking services and products to the referenced segment with the objective to maximize volumes, revenues and profits.

Role Description:
- Acceptance of working in shifts that are either morning plus evening or together within the approved timing as per the banks policies
- You will manage the customer enquiries are being translated into bookings to meet the targeted numbers in the plan
- You will Work with the Head of Retail Banking and other managers to identify gaps in the QNB First services, work with the Head of Retail Banking to solve problems that might arise from complaints and difficulties in customer communication
- You will oversee the implementation of customer products, services and applications based on the efficiencies and turnaround times as per QNBs published service quality.
- You will work closely with the branch team, to provide information and act as a liaison to all other customer needs related to VIP/QNB First.
- You will prepare weekly reports on weekly Fixed Deposits losses or gained within their branch.

Requirements

- Bachelors degree in Business Management or relevant area
- 5-7 years experience related to handling VIP/High net worth customer relationships in a major banking institution.
- Awareness of branch customer relationship practices and regulations.

About the Company

QNB Group is the biggest bank in Qatar, and a leading financial institution in the Middle East and Africa is hiring.

QNB Group’s presence through its subsidiaries and associate companies now extends to more than 30 countries across 3 continents, providing a comprehensive range of products and services. The total number of staff is more than 28,000 operating from over 1200 locations.

QNB will assist you to take charge of your career with rich and varied opportunities to experience different parts of our global business and develop a valuable portfolio of skills and knowledge.