Head, Personal Clients

Job description / Role

Head, Personal Clients - UAE

Responsible for formulating and aligning with execution of Group strategic agenda for Personal Clients with the purpose of maximizing growth, market share & profitability for the segment. Role entails taking ownership and providing leadership towards delivery of:
- Number of clients
- Total AUM & Footings growth
- Products per client and product penetration
- Digital activation and usage by clients
- NPS, Brand Awareness & Consideration
- Revenue Contribution by Segments
- Good conduct & adherence to governance guidelines

Key Roles and Responsibilities

Deployment of client value proposition:
- In-country deployment of global value proposition and its enablers, ensuring CVP is operationalized
- Provide country insights to Group in design of CVP with regards to savings, transactions and lending needs

Activating Acquisition:
- Define key sources of acquisitions working with alliances & channels for new client acquisition
- Implement acquisition programs
- Review the effectiveness of ROI of acquisition activity

Activating deepening strategy:
- Implement full lifecycle programs; design and enable processes for customer activity, balance build, deepening and retention
- Execute globally-defined client journeys

Migration:
- Manage programs and processes to migrate clients (up & down) and migrate clients to digital channel

Client Engagement & Experience:
- Drive NPS agenda and client engagement scores

Requirements

Functional:
- Excellent knowledge and relevant experience in related fields such as client segment, retail banking products, marketing, digital delivery channels and/or analytics
- Strong execution capabilities
- Ability to lead and coordinate widely across multiple stakeholders to achieve outcomes
- Analytical and strong numerical skills

Personal:
- Excellent communication skills
- Ability to work with others to influence outcomes.
- High level of energy to achieve desired outcomes
- Passionate about clients

Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

How To Apply
- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role
- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application

It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.

Closing Dates
The closing date for applications is 11/02/2015. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.

Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

About the Company

Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.

Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.

In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.