Head of HR Services

Job description / Role

- Responsible for developing and implementing the compensation and benefits strategy in alignment with HR strategy and business objectives. Head of HR Services is also responsible to lead the delivery of services including Compensation and Benefits, Employee Relations, HR Administration, Employee Records, and other HR Support services.
- Manage team to analyze costing, utilization and funding models to provide competitive plans to organization and recommend new and/or improved employee benefit plans and cost-saving measures.
- Manage the design of compensation programs and eligibilities of the full range of employee benefit programs, including base salary models, incentive programs and allowances, based on the approved grading structure to ensure consistent and effective compensation and benefits programs.
- Mange the development and implementation of pension program related to Qataris and GCC based on Qatari pension law and other rules and regulations related to GCC countries to ensure compliance with pertaining policies and legal requirements.
- Manage regulatory compliance and reporting processes and activities relating to compensation programs.
- Handle complex issues pertaining customer relationships, employees complaints and grievances.
- Ensure that the health and welfare programs and administered correctly.
- Manage loans, advances, reimbursement, and allowances to ensure their compliance with pertaining policies.
- Manage and coordinate with the Finance Department on organization-wide payroll process to ensure accuracy of payroll master data and timely processing of final pay and customer satisfaction.
- Manage payroll year end processing and reports which include reconciliation and annual employee pay data as well as statutory documents to ensure accuracy of information and minimal errors.
- Manage the resolution of HR inquiries escalated by ensuring adequate support to employees is provided as per pertaining policies to ensure customer satisfaction. Ensure escalation to unresolved HR inquiries to respective HR section.
- Act as a consultant to Line Managers and leadership on compensation and benefits, and payroll.
- Brief the Human Resources Manager on all compensation and benefits, personnel affairs, and HR administration activities, escalate issues, and provide reports as required.
- Prepare periodic reports that show the progress of the recruitment and manpower planning activities to the HR Manager.
- Conduct performance appraisals for subordinates according to scheduled plans and recommend necessary actions as per the applied practices.
- This covers the key responsibilities to be performed, but is not all inclusive. It does not preclude other responsibilities from being assigned and undertaken

Requirements

- Bachelor degree in Business Administration with a specialization in Human Resources Management.
- HR Certifications (PHR, SPHR) is preferred
- Ten years of relevant work experience in compensation and benefits, personnel affairs, and HR administration.

KPAs
- Accurate employee records
- Accurate timekeeping records
- Internal and external equity of compensation and benefit schemes
- Employees satisfaction from compensation and benefits
- Timely and accurate payroll operations
- Number of employee complaints resolved
- Efficient and effective cross-departmental communication
- Degree of timely resolution of interdepartmental issues
- Internal customer service satisfaction
- Speed and accuracy of response queries and issues internally and externally

About the Company

The multi-dimensional progression of the State of Qatar at both regional and global spheres has fostered phenomenal development of national infrastructure and diversification of business segments resulting into opportunities of human capital development, community service, and professional excellence; thus creating indigenous brands reflecting national heritage and cultural values as Qatari National Organizations. Responding to this mandate, Hemaya Security Services was established in 2005 to cater for the country's safety and security needs, integrating national human resources with global expertise. Over the years, we have progressed in the array of our services and standards resulting in organic growth and creating further opportunities of employment for wider communities, yet preserving the core concept of protecting National Assets by National Saviors, resulting in the pride of being Partners in National Protection.

As a company that is rooted to Qatari customs and ethos, we maintain our exclusivity to employ Qatari nationals at Leadership, Operational Management and as Front Line cadres; duly supported by excellent human and material resources. This unique business model at one end enhances our understanding of our clients' needs and at the other, compliments our approach to innovate bespoke solutions for each client in line with the environment, size and pace of their business.

Hemaya Security Services is making gradual progress into the Private sector in pursuit of its growth strategy while maintaining confidence of the Public sector organizations in the country. At the core of our firm, there are multiple service teams, and each of them specializes in a dedicated area of expertise. Manned Guarding is the current flagship and Technical Solutions will shape the future through our Consultancy Services whilst Cash Solutions manage the lifeline of any business using state-of-the-art resources and meticulous planning.

Vision To be the leading company in providing security services at the regional level, and participate in setting the security industry standards in Qatar.

Mission Providing comprehensive security services, while maintaining high level of competence and professionalism, in order to achieve security and stability in the state of Qatar.

Values - Exceed client's expectations - Work with team spirit - Professionalism and excellence in performance - Honesty and confidentiality - Transparency and credibility