| Head of Relationship & Network Management | |
| Huxley Associates Doha, Qatar Ref: LP634-1546 |
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The RoleThe RoleLooking to grow your career in the banking sector in a country with one of the fastest growing markets in the world economy? Qatar is the place to be. With the IMF predicting growth of 21% during 2011, there is no doubt as to why market confidence is so high in Qatar and why so many people from all over the world want to establish a career here. With an economy based on high Oil & Gas revenues and a solid investment policy from the Government, the Qatari economy has continued to grow whilst the rest of the World struggled during the Credit Crunch. This position is based in the Custody and wealth management division, and will be reporting to the head of Custody. You will be responsible for; - The retention of the client database by maintaining strong relationships with key people involved as well as developing the business and growing new relationships - Improving the profitability and revenue stream of primary accounts - Ensure that the relationship management team’s targets are met and that their performance is monitored and performance appraisals are compiled - Maintain customer relationship management (CRM) database to monitor activities with regards to customer queries etc. - Ensure that the whole bank is coordinated across the client database - Full team responsibility, to conduct weekly/monthly meetings to provide feedback and motivation to the team. Share vital company information with them. Manage common problems and concerns. - Ensure the adherence to KPIs - Identify essential cross selling opportunities and referrals You will be expected to; - Act as a representative for the firm, engaging in industry discussions and making sure that you are up to date with market trends - Act as the single point of contact for all custody queries - Constantly be interacting with and building multi-level partnerships are established with clients - Identify and connect with client’s key decision makers - Ensure that a proactive service plan is put in place to add exceptional value added services to clients - Design appropriate service level agreements to suit client’s needs - Attend service meetings with clients - Always be on the look to improve service level standards and to assess where service may be lacking so that improvements can be made. - Make sure that what the client needs and what service is provided on are on par - Maintain all critical information such as contact management, call reports, key client report and sales pipe lines - Always make sure that customer satisfaction is top priority - Adhere to various administrative tasks, as well as recruitment for the team. - Provide in depth technical and business support to the network management function, providing market expertise to the bank’s global custody clients. - Liase with 3rd parties and other departments of the bank ensuring all products are available and offering best services to the clients. - Compile, review and analyze Request for Proposals (RFPs) and Request for Information (RFIs) - Review performance of sub-custodians - Communicate with sub-custodians - Identify where skills and developmental skills and training are needed |
RequirementsRequirementsRequirement; - A complete understanding of the custody business, product offerings, demand drivers, business environment, regulations, competitive landscape etc - Possess strong client relationship management skills - Maintain high levels of confidentiality and ethics - Strong business acumen and commercial awareness - Leadership and problem solving skills - Great communication skills - Graduate/ MBA with 5-8 years experience in working with Global Custodians and Network Management - Minimum 2 years of experience in leading network management team for a custody business of a financial services firm |
About the CompanyAbout the CompanyHuxley Associates is an international recruitment consultancy that provides specialised contingency and retained recruitment solutions in the following sectors across the region. • Accountancy and Finance • Banking Technology • Energy • Engineering • Global Markets • Human Resources • IT • Legal • Oil and Gas • Sales and Marketing • Supply Chain • Telecommunications Huxley Associates have enjoyed continuous growth over the past 16 years and have established a network of 16 offices around the world including Dubai, New York, London, Sydney, Frankfurt, Hong Kong, Paris and Singapore. We are widely regarded as one the worlds leading executive recruitment consultancies offering unparalleled training, career progression and support to our consultants. This enables best in class service delivery across the marketplaces we focus upon. Huxley is committed to developing long term business relationships in the MENA region and take pride in the provision of quality recruitment support to our clients. Firms driven by a need to attract the best candidates from the local and international community use us repeatedly to gain competitive advantage in the acquisition of hard to find skillsets across the MENA region. |
This Position is closed or expired
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