Head of Remittance

Job description / Role

To build and manage the Remittances business for ADCB consumer banking by using an integrated multi-channel, multi-partner approach. Establish and maintain high benchmarks for customer service. Manage major programs / projects required for the business

Principal Accountabilities
- Prepare and develop business strategy for driving acquisition, cross-sell and migration of Remittance customers to ADCB.
- Building an analytics infrastructure to support business.
- Develop deep understanding of market trends, competitor positioning and offerings, key drivers of the business and industry best practices.
- Develop strategy for execution of strategic Programs and Projects for Remittances.
- Ensure development of best-in-class platforms, media to augment remittances and increase customer uptake.
- Drive migration through development of new features, robust delivery infrastructure and effective marketing campaigns.
- Work closely with the Product Management, Customer Segments, Sales & Distribution teams to achieve end objectives.
- Ensure processes are in place for quality service delivery.
- Co-ordinate and Communicate with intra bank departments e.g. marketing services , IT, Operations, Card Centre, Compliance etc. to ensure effective delivery of agreed objectives
- Manage, motivate and train / manage the team by providing on job training, setting guidelines and standard, career planning and counselling.
- Develop and manage strategic alliances for core business and value added features.
- Contribute to strategic discussions on products & segments within the Consumer Business Group.
- Briefing meetings with Advertising and marketing agencies.
- Meetings and discussions with legal and regulatory authorities.

Requirements

Minimum Education Level
- Bachelor's degree from a reputed institution.
- Post Graduate qualification in Information Systems / Business Administration / Marketing.

Professional Qualification
- Diploma / Degree / Certification in Marketing, Technology, Banking.

Experience
- Min 10 years experience in banking in a well established financial institution/ bank.
- Specific experience in Local / regional market and line of business desirable.

About the Company

ADCB is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.