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Job description / Role
With more than 750 cafes, stores and restaurants the Alshaya Food division offers a range of roles for different hospitality backgrounds. Brands such as The Cheesecake Factory, Starbucks, P.F. Changs, Pizza Express and Shake Shack provide everything from quick service and casual up to fine dining. We launched 8 new brands across 2012 and 2013 and have more planned for 2014.
We are looking for someone with extensive experience in the execution of training and development strategies to work within the Food division as Head of Service, Standards and Training.
The ideal candidate has the proven ability to define and articulate long term goals in to a phased action plan which can be delivered to a diverse group of stakeholders. You will have strong relationship building and influencing skills as well as the ability to drive initiatives whilst recognising the different cultures and personalities of our host brands and how this translates in to different service standards and behaviours. Experience of assessing performance gaps and working with customer facing teams is essential.
You must have previous experience of developing and executing training initiatives in a multi-brand environment, preferably in a customer focused environment such as retail or hospitality.
M.H. Alshaya Co. is a leading international franchise operator for over 70 of the world's most recognised retail brands including Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang's, The Cheesecake Factory, Victoria's Secret, Boots, Pottery Barn and KidZania. The company operates over 2,600 stores across diverse customer sectors: Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings and Leisure & Entertainment.
Alshaya's stores can be found in markets across the Middle East and North Africa, Russia, Turkey and Europe and the company employs more than 40,000 people from over 110 nationalities.
Requirements
The ideal candidate has the proven ability to define and articulate long term goals in to a phased action plan which can be delivered to a diverse group of stakeholders. You will have strong relationship building and influencing skills as well as the ability to drive initiatives whilst recognising the different cultures and personalities of our host brands and how this translates in to different service standards and behaviours. Experience of assessing performance gaps and working with customer facing teams is essential.
You must have previous experience of developing and executing training initiatives in a multi-brand environment, preferably in a customer focused environment such as retail or hospitality.
About the Company
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.