Help Desk Administrator

Job description / Role

- To administer the Help Desk System to deliver accurate and timely information in accordance with the business requirements.
- Preparing and issuing Reactive maintenance (RM) worksheets for the MPFM staff and sub contractors.
- To ensure all PPM, RM and AWO instructions are issued, received and logged in the timeframes required by the Business Delivery Model.
- Receiving and dealing with, in a professional manner, all calls from tenants, landlords and other clients.
- Redirect problems to correct resource.
- Work closely with the other administrators to ensure property management data base is updated with all relevant information needed to ensure smooth running of property leasing / making ready and handover
- Provide accurate and timely reporting of all operational performance/finances data and report as required by Managing Director. Target = 100% accuracy of all documentation.
- Generate and track repair requests with established contracted vendors. Develop and maintain system for vendor follow-up, which guarantees urgency and quality of service requested.
- To develop and maintain a positive working relationship with landlords, tenants, & all other employees within the Artan Holding group of companies.
- To develop and maintain a positive working relationship with the maintenance team and approved suppliers / subcontractors to ensure an efficient service is delivered.
- To manage and check company customer service standards are fully complied with by all team members.
- Liaise with the finance department on all financial issues required to support Help Desk reports.
- Identify and escalate situations requiring urgent attention.
- Track and route problems and requests and document resolutions.
- Stay current with system information, changes and updates.
- Oral and written communication skills.
- Learning skills.
- Customer service orientation
- Problem analysis
- Problem solving
- Adaptability
- Team interaction
- Planning and Organizing.
- Attention to details.
- Stress Tolerance.

Requirements

- Associates degree / Diploma and 2 years of facilities management experience.
- knowledge and experience of customer service practices
- Effective written, verbal and listening communications skills.

About the Company

Artan Holding is a Qatari-owned company with a diverse portfolio of businesses including:

• Doha British School Established in 1997, Doha British School delivers the National Curriculum of England from Pre-School to IGCSE and in the Sixth Form International Baccalaureate Diploma.

• City University College is a higher education institution in Qatar that offers recognised UK degrees licensed by the Ministry of Education and Higher Education. City University College is provider of the BTEC and Ulster University Qatar degrees, SI-UK services and IELTS courses. City University College offers alternative routes to university and work, both for high-school students as well as employed people.

• Qatar Skills Academy established in 2010, a training academy providing accredited vocational education and training.

• ACES is a private Education group which owns, manages and operates educational institutions in Qatar with the objective of fostering academic innovation and excellence.

• Mirage International Property Consultants established in 2004, a real estate company specializing in the sale, leasing and facilities management of commercial and residential properties in Qatar and around the world.

• Primepower Middle East specialize in the supply of temporary power solutions to support the increasing demand on the country's infrastructure. from 6kva up to Multi Megawatt modular power systems, there is a solution for every customers requirement.

• House of Architecture and Interiors established in 2012, an architecture and design company offering diversified interiors solutions through integrated services and products.

• Gulf CMS offers a wide-ranging repair service to Qatar customers, including reconditioning. Our well-qualified technicians handle every damage for our customers at our fully equipped maintenance center.

• Ulster University (UU) Qatar operates its branch campus in Qatar in partnership with City University College. Ulster University, Qatar is working to develop a skills-based economy as part of Qatar’s National Vision 2030. Their business expertise, quality teaching and innovation will deliver the future business leaders of Qatar and beyond.

UU Qatar provides students with the skills and knowledge to fuel public and private sector organisations to drive the regional economy. The range of business degree courses on offer including the International Foundation Programme and BSc (Hons) Business Studies.

• SI-UK is a British owned and an official UK University representative, it is the truly global UK focused education agency in the world. It is the official representative of over 380+ Universities & Colleges. Thousands of student university applications are processed every year through its offices globally. In Qatar its office officially represented by City College. SI-UK can assist with your application for foundation, undergraduate or postgraduate programmes.