Help Desk Executive

Job description / Role

Objective: To provide admin and help desk support to the supervisor, customer support center and to interact frequently with key internal clients e.g. accounts payable, procurement, technicians, & Facility Managers.

Main responsibilities:
-Responding to internal & external calls.
-Perform responsibilities in keeping with the company's KPI's.
-Assign and dispatch work orders.
-Receive, review and respond to company correspondence.
-Closing out of work orders.

Duration: Permanent
Desired start date: ASAP

Requirements

University Qualifications: N/A
Other certifications obtained: Minimum of high school diploma
Nature and length of previous experience: 1 year experience in similar role.
Specialist knowledge: Must be Bilingual (English & Arabic).
Soft Skills and Personality traits:
-Exceptional customer service skills.
-Strong knowledge of Microsoft packages.
-Working knowledge of Facility Management, BMS and HVAC.
Language Fluency: Arabic & English

About the Company

Engage was formed in 2007 in response to frustrations at the level of service delivery offered by traditional large recruitment agencies working in the construction market. With a belief in providing a truly knowledgeable, precise and quality driven service, Engage strives to offer a recruitment experience to both employers and candidates that is unrivalled in the marketplace.

We provide precision staffing solutions, including contingency and executive search, within the construction and commercial marketplaces. Our enduring relationships with market leading organisations in the region and overseas means we have access to the best candidates and the best vacancies.