Helpdesk Specialist Tier 2 Leading Multi-National
HR Source Consulting
Fixed Term role Ideally for 6 months and possibility of extension.
Visa will be provided ( Free Zone)
Excellent salary + benefits
Annual Ticket + medical
Responsible for providing end user support and software, hardware, and network assistance. Relies on experience and judgment as well as pre-established procedure and instructions to identify, research and resolve technical problems presented through Level I, II and III (when possible) Help Desk tickets. Documents, tracks and monitors the problem to ensure a timely resolution.
Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network.
Triage Level II and Level III trouble tickets
Resolve Network switch and connectivity issues
Collaborate with development staff to recreate problems in the test environment
Verify issue resolution on the customers behalf
Verify with the customer that the issue has been resolved and update the ticketing system
Interface with infrastructure, database, and development personnel
Communicate plan, progress, and issues in a timely manner
Actively contribute to ongoing process improvement
Performs other duties or special projects as assigned
Ability to complete multiple simultaneous projects in a timely manner
Bachelors degree preferred.
2+ years customer support/help desk experience
Strong communication, interpersonal, and analytical skills
Ability and desire to provide excellent customer-service to internal customers
Working knowledge of MS operating systems and applications
Ability to work independently and in a dynamic environment
CCNA/ MCSE/ITIL would be an advantage.
About the Company
About the Company
HR Source Consulting is a premier Human Resources Consultancy that provide clients across the Middle East and North Africa (MENA) with expert human resources planning and solutions. By inference, we have the expertise to attract high calibre candidates that fill specialist roles in the key industry sectors with focus in:
IT (Information Technology)
Media & Communications
FMCG and many others
We deliver to a multitude of client organisations across the MENA region from leading multi-nationals (MNC's) to SMEs and boutique businesses. We are your 'Regional HR partner with Global Reach'.
We adopt tailor made services and solutions to ensure that our clients need is fully met .
We provide a multi-step consultancy approach to sourcing the ideal candidate, to ensure that your requirement is fully fulfilled and delivered to. Furthermore we offer tailor made HR Services and Solutions in the additional following areas:
Permanent Recruitment Solutions
Interim & Contract Recruitment Solutions
Relocation and Company setup advice
In short, HR Source Consulting is dedicated to delivering human resources solutions at every level (from Junior, Mid to Senior and C-Level Executives). This includes successful placements for every type and size of client organisation by sourcing candidates at all levels of seniority. We like to go the extra mile and serve our clients every need of HR and provide additional solutions and services from salary surveys, market intelligence, outplacements services and relocation and company set up advice.