Hot Line Team Leader
Main Purpose of Job
To support the Service Manager and customers through the co-ordination and administration of systems, processes, resources and personnel.
Provide service support to the KSA business.
Co-ordinate engineers in the regular maintenance of machines on site and in response to machine breakdowns in the field.
Ensure 3rd Party statutory fleet inspections are scheduled and completed on time
Establish relationships with local supplier organizations; coordinate ordering and delivery of goods and services to project sites.
For each location, create and maintain access tracker logs, central service files, thorough examination logs and breakdown records.
Prepare monthly and one off reports, as required by management including daily/ weekly breakdown service and 3rd party reports.
Collect weekly parts/stock usage reports from engineers/stores, update central stock control registers and seek authorisation to place orders for replenishment stocks as necessary. Co-ordinate the delivery of those stocks to depot/ site.
Provide administrative support to Rapid engineering staff, as required (to include letters of authorisation, training records, vehicle servicing etc).
Liaise with customers/site personnel to coordinate site access passes.
Ensure accurate completion of all relevant paperwork including engineers report and service sheets.
Maintain records covering workshop equipment and LGV servicing.
Ensure engineers breakdown reports are processed and charging issues are referred to Operations Manager / Service Manager)
Strong operational organisational skills
IT literate with detailed knowledge of Excel, Word and E-Result
Multi lingual an advantage but must be English speaking
Detail orientation with an analytical approach to work
Previous co-ordination experience in a service environment or construction/Oil and Gas sectors would be an advantage
About the Company
About the Company
Established in 1996, Rapid is the Middle East leader in powered access equipment rental & sale, and part of Europe's largest powered access rental company, Lavendon Group plc.
At Rapid, we offer wide range of MEWP's (Mobile Elevating Work Platforms), which offer a number of features making them particularly suitable for different types of applications.
* Steel Erection and construction
* Lighting and electromechanical maintenance
* Industrial and building maintenance
* Signage and Events
* Outside Broadcasting
* Telecommunications maintenance
* Facilities Management
* Airport, Ship and Highway Maintenance
As members of the team committed to providing strength on the ground and performance in the air we work with a simple business philosophy "Your success is ours".