Hotel Host
Meydan
Dubai, UAE
Ref: HP713-03 		Meydan

The Role


The Role

The multiple award-winning Banyan Tree Hotels & Resorts has been conceptualized as a “Sanctuary for the Senses” whose beautiful properties can be found in stunning locations such as the Seychelles, the Maldives, Bintan (Indonesia), Phuket (Thailand), Bangkok (Thailand), Ringha (China) and Lijiang (China).

In partnership with the iconic and landmark development the Meydan Racecourse, Banyan Tree will be operating “The Meydan” Hotel consisting of 280 Suites, 5 spectacular restaurants, a signature Banyan Tree Spa and meeting facilities for up to 400 guests.

Within the First phase of the recruitment process, we are looking for an experienced and qualified management team to lead this exciting project

Hotel Host Responsibilities:

1.Greet guests at the limousine/reception/lobby and ensure that they are escorted/checked in safely to their Hotel room.

2.Greet guests on arrival at the hotel and conduct check-in and registration procedures.

3.Check suites prior to guest check-in to ensure they are clean, properly equipped and in high standard of maintenance.

4.Implement and maintain guest recognition program.

5.Handle guests complaints, inquiries, and comments, log them and initiate appropriate action and follow-up.

6.Maintain an up to date file(s) and information on tours, sightseeing and points of general interest and make the necessary bookings when requested through the Concierge.

7.Conduct inspection of the public areas of the main lobby ensuring high standard of cleanliness and maintenance and initiating appropriate action where necessary.

8.Upsell all hotel rooms, spa, gym, gallery and F&B outlets.

9.Entertain guests when appropriate.

10.Assist the guest with cashiering and billing procedures.

11.Ensure that guest check in & out arrangements are in order.

12.Carry out administrative requirements as directed.

Requirements


Requirements

•With 1 – 2 years relevant experience in similar position in a International Luxury hotel in the Middle East

•Ability to clearly and pleasantly communicate in English with guests/visitors and coworkers in writing, by telephone, and in person

•Strong ability to forge professional relationships with guests and coworkers.

•To build relationships with first-time and regular customers through guest recognition and professionalism

•Good communicator with all staff level and ability to maintain positive relationships

•Innovative and creative

•Excellent guest relations skills

About the Company


About the Company

Meydan LLC (Limited Liability Company) oversees the development of the UAE’s incredible new iconic horse racing development. It will feature a world-class grandstand, and the enterprise will also serve as a major business and conference district.

Features of Meydan - an Arabic word, which is translated as a place where people congregate and compete - include five-star hotels, operated by Banyan Tree, world-class golf course, more than 10 restaurants, covered car parking for 10,000, the Meydan Museum and gallery, and the Dubai Racing Club offices.

This Position is closed or expired