PURPOSE OF THE JOB
The Assistant Support Service Manager – auditing, is responsible for auditing the housekeeping operations across several contracts to ensure cleaning services are delivered in a safe consistent and compliant way to achieve contractual service levels and key performance indictors.
Provides accurate, detailed reports of audit findings, recommending changes to achieve perfection.
Ensures and enforces that assigned proactive, scheduled and reactive cleaning tasks are carried out safely and in accordance with housekeeping SOP’s, risk assessments, PPE, method statements, policies and procedures.
Works closely with operational Assistant Support Service Mangers to provide guidance and direction to employees, including the setting of performance standards, monitoring performance and identifying training and development needs to ensure performance improvement for employee and company alike.
Complete site visits to assist the contracts department in the preparation tender bids. Assess manpower, plant and equipment requirements and work methodology as instructed by the Housekeeping Head of Service.
KEY OBJECTIVES OF THE JOB
Through auditing, ensure housekeeping contractual objectives (KPI’s and SLA’s) are disseminated to housekeeping staff and observe red actions communicated clearly and completed in a timely manner.
mplement and share ‘best practices’ across contracts.
Through auditing, ensure all cleaning is carried out in line with Emrill safety standards and associated risk assessments, COSHH and PPE requirements.
Train, coach, mentor, develop and motivate employees to meet and exceed companies and customers expectations.
Respond efficiently and effectively to all housekeeping related incidents.
Brief and communicate with housekeeping supervisors and housekeeping staff on all business related information and operational related matters.
Support health and safety coordinators at site level ensuring all housekeeping staff are fully conversant with the dangers of their role and specific tasks.
Attend safety meeting and training sessions and operate in accordance with the instruction received.
Through auditing, ensure that there is a procedure in place and used for the care and regular maintenance of equipment, ensuring l safety and security procedures are adhered to.
Through auditing recognise the need for training, assist in the development and implementation of ongoing training for housekeeping employees.
Enforce Company Policy, Housekeeping Policies and Procedures including Lost & Found Procedures.
Be fair and impartial in all situations and avoid bias at all costs.
Maintain good professional relations with residents, guests and all Emrill employees.
Assist with the preparation of annual budgets and be aware of actual on a monthly basis.
Maintain follow-up actions.
JOB LEVEL OVERVIEW
Subject to functional policy objectives and/or business direction, the job holder will work within broadly defined policies and objectives. He/She will demonstrate a detailed grasp of involved practices and procedures. The job holder’s performance will have either a medium impact on contractual
performance or a small impact on Business Group performance.
Carry out audits on housekeeping contracts across the company aiming for an audit of 4 audits per site per year.
Collect and analyze data to detect deficient controls, duplicated effort, extravagance, waste, fraud or non compliance with law, regulations, SOP’s, service levels, KPI’s, and company policies and procedures.
Compile detailed site inspection reports, recording all findings both positive and negative and recommend suggested areas for improvement both in operational changes and financial activities.
Review existing contracts to ensure full compliance.
Actively work with operational Area Operations Managers to address audit concerns and work to rectify identified areas.
Assist in the development of appropriate SLA’s and KPI’s and monitor performance and compliance of same.
Assist in the formulation and implementation of policy and procedures related to housekeeping.
Provide operational support to FM management as and when required.
Assist in training, coaching, developing and motivating sub-ordinates to meet and exceed company expectations and develop a successful succession programme working closely with the housekeeping trainer.
Participate in the development and preparation of annual budgets.
Liaise with suppliers to purchase appropriate, cost effective chemicals and supplies as required.
Ensure that all staff follow set health and safety policies and procedures and take corrective action to improve safety.
Assist in the transition management of new contracts and developments.
Develop and maintain favourable working relationships with all other company employees, clients, residents to foster and promote a co-operative and harmonious working environment.
KNOWLEDGE AND APPLIED SKILLS
Knowledge of auditing procedures according to international standards such as ISO.
A track record of successfully managing multiple facility management housekeeping contracts.
Knowledge of facilities management housekeeping service capabilities; including levels of productivity, quality standards, service level agreements and types of service.
Knowledge of housekeeping operating processes such as BICSc, COSHH, PPE, method statements, risk assessments, correct use of chemicals and equipment in line with manufactures recommendations.
Possess sound analytical and proven ability to adapt change and develop creative solutions to complex situations.
Ability to effectively communicate within all levels of the organisation and interpersonal skills including a demonstrated ability to deal effectively and negotiate suitable outcomes with a broad range of issues.
Ability to establish and maintain effective working relationships.
Excellent communication skills in English.
Ability to listen to and understand customer/client concerns & requirements.
Ability to apply a high degree of judgement.
Ability to write reports.
Ability to act quickly and appropriately in an emergency.
Knowledge of standard applications MS Outlook, Word & Excel.
About the Company
About the Company
The principal activities of Carillion MENA cover a broad range of civil engineering, infrastructure and building works as well as integrated facilities management. They are based on providing integrated solutions tailored to meet Client demands and achieve successful completion, safely and efficiently, on time and on budget.
Using core knowledge, competency and experience, Carillion MENA pragmatically approaches a contracting opportunity to ensure that the project is achievable and also satisfy the corporate values of openness, collaboration, mutual dependency, professional delivery, sustainable profitable growth and innovation.
The principal activities of the Company are summarised below:
• Commercial and Residential Building
• Specialist Buildings & Facilities
• Civil Engineering
• Infrastructure Works
• Industrial & Utility Projects
• Contracting Strategies and Responsibilities
• Integrated Facilities Management