Huawei NGN Engineer
Saudi Networkers Services (SNS Group)
Receive TTs from Network Surveillance and act towards rectification of the faults (HW/SW) related to NGN network elements including: Softswitch, TGW, AGW, SGW, SBC, etc.
Conduct detailed analysis, correlation & troubleshooting for all received TT
Identify the root cause and provide the solution for trouble tickets including ensuring minimum downtime for all outages
Coordinate with MC / DDC for all port, card, equipment and media related faults.
Conduct deep analysis of Routing, ,Migration ,Billing , New Services problems
Ensure all alarms to be cleared after any planned or unplanned activity.
Update the actions taken towards rectification of fault in TT.
Refer the TT to Fault Management Network Tier 2(FTAC and Vendor) for next level technical support (if required) with the justification updated in TT.
Clear the TT after ensuring the rectification of the fault and update the Solution Code.
Carry out the MDT/TC assigned by Network Surveillance team.
After completion of MDT, verify the changes implemented as per the action plan.
Perform periodic Software Updates & Patches, Periodic System Backups, Seasonal & Special Events preparations, New features Deployments/Testing
4 year college degree in engineering or IT
Minimum 3 years experience in Network Operations fault analysis and isolation, with either a contractor or an operator.
Experience should include troubleshooting of network failures, determining source and cause of failures and recommending course of action to remedy the fault or to escalate to higher level of engineering.
Experience in the NGN equipment: Softswitch, TGW, AGW, SGW, SBC, etc.
Experience in MPLS basic interface and NGN service confirmation
Specific experience in Huawei NGN telecom equipment
Strong command of PC software packages.
Strong command of the English language, Arabic language knowledge will be considered as an advantage
Strong communication and interpersonal skills (team work, knowledge sharing, commitments)
Strong organizational and time management skills
Able to work under high pressure
About the Company
About the Company
- Saudi Networkers Services Founded in late 2001, SNS was initially established as a joint venture between Networkers International (Networkers MSB) a UK based company and Saudi Networkers Services a Saudi based company.
- SNS has more than 1,600 employees across the MENA region.
- SNS is an ISO 9001 certified company.
- SNS reaches 380 Contractors till the moment in KSA Only.
- Extensive database 70,000+ Active professional candidates.
- Experienced in our field with more than 8 years of doing such a