Job closed
Ref: NP355-63
Job description / Role
The Role:
*Maintain customer satisfaction through accurate, detailed and timely responses to problems and queries, and elevate situations with Avionics Management if and when required.
*Provide technical guidance and assistance to assigned customers.
*Troubleshoot and work to resolve system problems occurring on aircraft (and / or in the Repair Shop)
*Report issues / problems that can't be cleared locally to the Engineering departments and / or regional/head offices as appropriate
*Participate actively in any retrofits and / or the entry into service of new systems at assigned customers
*Work actively with the assigned customers to gather reliability data for all Avionics equipment.
*Report all information gathered from customer's organisation to the regional office and head office as appropriate.
*Evaluate the needs of the customers and relate details to appropriate internal department
*Advice customers on future projects that they may wish to conduct, and guide them through the Panasonic Avionics processes for such projects.
Requirements
Qualifications
*Demonstrated experience in aircraft avionics design and/or a related customer service role in aviation/aerospace engineering essential
*Strong technical background in PC networks and configuration, multiplexed or software controlled systems with an understanding of computer hardware
*Strong Microsoft Office skills with experience in LINUX and UNIX an advantage
*Familiarity with GCAA requirements is desirable.
*Sound verbal and written communications skills.
*Ideally degree-level educated or equivalent in Engineering, Electronics, Avionics or relevant discipline.
*Experience on A330,A340 and B777 is essential
The Person:
*Problem solvers using experience in hardware and software
*Ability to handle multiple tasks and customer inquiries
*Ability to coach and train others
About the Company
Virtual Human Resources was formed in early 2003 by experienced recruitment and technical individuals to offer clients a more partner orientated and consultative approach to recruitment and human resources. The ethos behind Virtual Human Resources was to act as an extension to our clients' HR department and deliver a seamless service for all aspects of recruitment and HR.