IT Business Relationship Manager

Job description / Role

Develops and manages the relationship between Ashghals Corporate IT function and internal and external partners (other Lines of Business, IT Service Delivery teams), in order to drive customer satisfaction for the assigned Line of Business
Accountable for overseeing all Information Technology services to the Line of Business and supports focusing these services to the critical business needs
Responsible for providing initial project estimates for cost-benefit analysis, pre-project high level business solution design and overall solution delivery (project progress)
Manages IT communications efforts to the Line of Business and its executive leadership team
For identified problems and issues navigates through organization to resolve issues, looks for real root causes and, when needed, handles organizational conflicts that impede IT service delivery
Ensures timely Service Level Agreement (SLA) reporting and negotiations to enhance value to the Line of Business
Ensures the Line of Business understands the technology solution, overall solution delivery, and compliance to governance processes and technology roadmap, etc.
Ability to understand and communicate complex business requirements to the technology teams
Works with IT stakeholders to pursue opportunities to leverage technology to achieve Line of Business objectives
Supports efforts to develop IT strategies for the Line of Business that aligns within the overall business strategy and the Corporate IT Strategy
Ensures the alignment of projects with the technology that provides maximum ROI
Reviews and analyzes the effectiveness and efficiency of existing requirements-gathering processes, and develops strategies for enhancing or further leveraging these processes
Participates in the IT annual budgeting and planning process for the assigned Line of Business, and tracks IT spend for the Line of Business.
Tracks and reports on IT project portfolio for the assigned Line of Business.
Follows up and supervises the selection of appropriate solutions. Ensures that the functional requirements are fully met by the solution.
Develops and communicates IT Changes through awareness programs

Requirements

Education/Experience:
Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, Systems Analysis or related discipline
7 - 10 years of IT experience, preferably all-round Service Management, Operations, Projects
Technology Management:
Ability to understand technically complex issues and put them in simple terms for the Aiffairs
Proven experience in Service Delivery Management and customer-facing experience, with experience in federated information technology organizations with a focus on Applications, Data and Infrastructure management
Proven experience as primary or senior business analyst implementing and supporting IT systems throughout the life cycle
ITIL knowledge, Six Sigma a plus
Demonstrated application portfolio and project portfolio management skills, including project planning, budgeting, and valuing IT investments
Thorough understanding of Scorecards, Dashboards, SOWs, SLAs, OLA's and Performance management metrics
Proven ability to establish and maintain strong long term relationship, communications and interact professionally with a diverse group of Executives, Managers, and Subject Matter Experts in both IT and Line of Business groups
Customer/Client Management:
Good written and verbal communication, analytical and strong problem solving skills.
Team Management:
Highly motivated, self-starting, and committed to achieving results and have a strong sense of ownership and follow-through to resolution
Must possess organizational proficiencies to multi-task with multiple initiatives simultaneously and work in a fast-paced environment under limited supervision with excellent follow-through on detailed tasks

About the Company

Ashghal is the Public Works Authority in the State of Qatar and is responsible for the construction and management of Roads, Highways, Waste Water facilities and Public Buildings.

It aims at being responsive at all times to the nations needs by providing effective community service and engagement to ensure that it is continuously meeting changing needs. Ashghal seeks to deliver state-of-the-art infrastructure development that caters for Qatar\\'s social, economic and political flourishing while being the Quality advocates.