IT Dealing Room Support Officer

Job description / Role

Our client a leading MNC Bank is looking for an IT Dealing Room Support Officer.

Position is based in Bahrain.

The main activities of the IT Dealing Room Support Officer are to participate the above mentioned responsibilities accomplishment, respect agenda of tasks his manager provide him and to regularly report his activities in dedicated tools. It also includes the participation to projects following the methodology provided by the regional IT governance team.
- Dealing room FI/ALM Treasury support: Providing traders, sales and middle office with continuous support in the use of their functional applications, to manage, develop, maintain and implement on a functional and technical point of view the IT projects related to the evolution of these applications or to implement new applications, to assess and conduct necessary training for the users and to implement the recommendations of Audit, inspections and IT security.
- Bahrain users support: Ensuring (at least) the first level of support for all users in case of incidents or requests, to follow-up with the appropriate teams with the Group for incidents and requests that dont fall under the direct responsibility of the Help Desk, to guarantee the availability of all IT Systems (network, hardware and applications) under its perimeter.

Direct Responsibilities
- Main entry contact for all the Dealing Room and Market Data subjects.
- In charge of the coordination with the FO support teams in London/Paris for support/escalation/developments activities
- To have continuous contact with Faster team to investigate solutions, opportunities to constantly look for the improvement of the services quality provided to the users.
- To make sure the systems, any developments and production tasks and processes are properly documented so to ease any new comers to understand.
- To Maintain/develop tactical tool for FO and MO users
- To ensure maintenance and evolution of regional Reuters infrastructure across the region
- To ensure Market Data licences management (access rights, budget) and coordinate with external actors (Paris MData Gestion, GMD Support)
- To follow incidents until complete resolution within the standard control standard and security standard
- To day to day manage change requests in relation to the project plans to ensure agreed deadlines are met.

Requirements

- Strong knowledge of activity planning in a pressure environment
- Strong experience and knowledge of end to end IT project lifecycles
- Good Knowledge of Dealing room banking activities and business processes
- Minimum 5 years of experience in IT Dealing Room
- Strong technical experience in Dealing Room environments and real-time Front-office data applications
- Strong functional knowledge on financial instruments and pricing models/systems
- Knowledge of Market Rates services, e.g.: Bloomberg and Reuters products
- Demonstrate evidence of managing and interacting with end users
- Good level with Office work management tools
- Fluent in English (spoken & written)

About the Company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including:

• IT & Telecommunications
• Engineering & Construction, Oil & Gas
• Banking, Finance & Legal
• Sales & Business Development
• Marketing, Public Relations & Communications
• Human Resources & Training
• Customer & Support Services (Secretarial and Administrative)
• Operational, Supply Chain & Logistics
• Executive Recruitment
• Emiratization Solutions
• Recruitment Program Outsourcing Solutions
• Managed Service Provider Solutions
• Talent Based Outsourcing Solutions
• Outsourced Staffing Solutions