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Job description / Role
Manage the governance, planning and risk management functions and Ensures appropriate policies and controls are in place for effective service delivery . Manage all areas related to Release and Change Management.
- Duties and Responsibilities Planning and Governance
- Establish and develop appropriate policies, procedures and practices in relations to governance and planning functions
- Ensure and Monitor effective implementations of the policies and procedures
- Ensure necessary awareness for the IT policies and procedures
- Provide expert Advice and Support the IT Management to deliver services as required ad manage the overall IT Plans and budget from planning and governance point of view.
- Coordinate/Work effectively in the Internal Audit program with the Auditors.
- Ensure best practice risk mitigation and assessment functions are maintained to comply with companies strategy.
- Communicate the governance activities , policies and decisions with the IT Management and Business Leadership and keep them informed of IT governance decisions that will affect IT services and projects.
- Inform and align decision making for information technology planning, policy and operations in order to meet business objectives.
- Act as a liaison between IT department and the national /international organizations/entities.
- Duties and Responsibilities Change & Release Management.
- Support Manager Service Services in all areas related Release and Change Management.
Specifically:
- Release Management: In conjunction with application and infrastructure teams, track configuration items and maintain technical documentation control.
- Change Requests: Ensuring that change requests are correctly administered, documented, maintained and coordinated in a timely fashion.
- Change Management calendar: Establish and maintain a Change calendar, keeping Production informed of the forward schedule of work and managing the release of changes to the Production environment.
CAB: Help establish a Change Advisory Board and chair and present changes to the CAB
Asset database: Develop a CMDB and ensure that it is kept up to date by him/herself and also by Application and Infrastructure teams
Incident reporting: Maintain up to date and accurate records of incident and problem resolution activities
SLAs: Help define and maintain SLAs. Provide key metrics on SLA adherence across IT.
Requirements
Minimum Qualifications:
- Bachelors degree level (minimum 2:1) from a leading academic institution
- Masters degree would be preferable
- ITIL V3 Foundation as a minimum; ITIL advanced practitioner qualifications would be desirable
- ISO 20000 certification
Minimum Experience:
- 8+ years experience in Governance & Release Management.
- Experience of writing and managing detailed implementation plans.
- Thorough understanding of the principles of Change and Release Management.
- Proven knowledge and skills in Service Management.
- Working within a well-defined service management environment based around ITIL practices.
- Experience of implementing and improving release and change management processes.
- Preference will be given for service desk experience from an Investment Banking IT or top-tier Asset Management IT background.
Job-Specific Skills:
- Essential Technical Skills / Knowledge
Experience of release and change management of the following:
- Investment systems: Charles River, Eagle, Bloomberg, Reuters Dealing, Cogendi, SWIFT messaging, FTP and data feeds.
- Corporate systems: Oracle HRMS, SharePoint, Business Objects, Learning Management System, JD Edwards, Microsoft BizTalk.
- Infrastructure services: Microsoft Exchange, Blackberry ES, server patching.
- MS Project / Excel / Visio / Powerpoint.
- End-to-end experience of the project life cycle.
- Good experience in planning methodologies and tools.
- Good knowledge in business analysis methodologies and tools.
- Good knowledge of all IT technical components.
- Demonstrable evidence of analysing, documenting and re-engineering complex business processes.
- Good knowledge in documenting business requirements.
Language Ability:
- Strong negotiator with excellent communication skills with end users and senior management.
- Business and Technical English Fluency.
- Excellent writing and presentation skills.
About the Company
The Adecco Group is the world’s leading talent advisory and solutions company. We proudly make a difference in the working lives of 3.5 million people every year. Our culture is entrepreneurial and inclusive, and we are united by our passion for making a difference in the world of work. We work with over 100,000 organizations in 60 countries, enabling their success. We have 35,000 people working with us across more than 60 countries and territories.
Adecco has been rapidly growing in the Middle East since 2008, developing a substantial footprint throughout the region. We work across 250 different clients, Adecco has more than 62 full time employees, working in 4 offices, servicing all countries across the GCC region. We offer Temporary Staffing, Permanent Placement, Executive Search, Assessments, Visa And Payroll, Outsourcing, PRO Solutions customised as per client requirements. Adecco Middle East Head Office is based in Dubai with a branch at Abu Dhabi.