IT Helpdesk Technical Specialist

A Multinational Engineering Services in UAE

Bahrain

Ref: NP636-09

Job description / Role

Employment: Full Time

A multinational company in Bahrain is looking for an experienced IT candidate to join their offices.

1. Install, maintain and support desktop computer hardware and software.
2. Recommend systems modifications to reduce user problems.
3. Support and troubleshoot user requests.
4. Interact with other IS groups to restore service and/or identify and correct core problems.
5. Responsible for managing or participating in special projects as assigned.
6. Create and maintain Information Services documentation as required.
7. Stay abreast of industry developments appropriate to computer services.
8. Exercise professional and world-class customer service skills and apply corporate standards and values.
9. Continuously identify, measure, follow, and improve Information Services area processes.
10. Other duties as assigned.

Requirements

Willing to travel up to 40% of the time. the position will serve as a regional role.

Associate Degree in related field, or equivalent experience
Minimum 5 years experience, two of which must be in customer service, help desk or PC support, or equivalent
Excellent customer service commitment
Understand and apply corporate standards
Strong PC setup, troubleshooting and documentation skills
Knowledge of current hardware and software in a Windows environment
Effective organizational skills
Ability to respond satisfactorily to a variety of customers
Strong writing, documentation, and speaking skills
Ability to learn new skills and assume new responsibilities
Ability to work cooperatively in a team environment
Background check results satisfactory

About the Company

A Multinational Engineering Services company specialized in design, manufacture, and support of a complete line of products and services, with a focus on protection, monitoring, control, automation, and metering of electric power systems.

Get personalised updates on latest vacancies
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month