IT Helpdesk

Job description / Role

The IT help-desk is responsible for the optimal running of computer systems, networks and for providing end user IT support performing the following activities:
- Answer user inquiries regarding computer software or hardware operations to resolve problems.
- Enters commands and observes system functioning to verify correct operations and detect errors.
- Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Maintains records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Ensures all emails and information are backed up

Requirements

- Minimum of a Bachelors degree in an IT related field
- Minimum of 3-5 years of experience in user support
- Software project management, development, and testing skills
- Knowledge of Networking (LAN/WAN)
- Strong knowledge of Windows OS and Microsoft applications (i.e. MS Office)
- Strong knowledge of installation and configuration of Anti-Virus programs
- High level troubleshooting skills for hardware and software components
- Ability to manage multiple tasks simultaneously

About the Company

Executive Solutions is a different breed of talent consultancy. Driven by a unique philosophy, we think differently and act differently from the pack. Were here to do one thing: to improve our clients businesses by finding, focusing and delivering the most talented people.

We dont just do traditional contingency recruitment. Discovering talent is much more than just matching a CV to a vacancy - its about understanding companys corporate culture and ensuring a comprehensive match. We believe that in order to find the right candidate we must understand the motivations and ambitions of senior management, which is reflected in our personal approach when partnering with a client.

Executive Solutions is your trusted talent solutions partner head quartered in Dubai, specialising in direct talent, tailored talent and HR talent solutions, along with Nationalisation initiatives throughout the Middle East. Driven by a unique philosophy, we incorporate innovative and comprehensive talent management solutions each tailored to suit what our clients need.