IT Infrastructure Operations Manager

Abu Dhabi Islamic Bank (ADIB) - Egypt

Egypt

Ref: NP438-11

Job description / Role

Employment: Full Time

- day to day operations of the infrastructure systems and Data Centers to meet the required SLA's for both the bank and customer facing operations
- Manage data centers and teams supporting the infrastructure and client facing infrastructure
- Concurrently manage the implementation of one or more infrastructure projects
- Maintain project activities timelines and quality while leading infrastructure hardware and software implementation projects
- Develop, execute and oversee procedures, policies to insure infrastructure dependent services stability and performance levels
- Coordinate day to day operational activities in data centers such as local and remote technical staff tasks, maintenance window notifications, access controls, escalation and lifecycle related issues
- Coordinate datacenter build-out and expansion projects
- Manage execution for upgrades, deployments and decommissioning of all HW & SW in all data centers according to the bank policies and procedures
- Manage physical aspects in data centers (space, equipment locations, power, cabinet/cage space, etc.) as well as operational metrics/statistics such as power, cooling and other operational reporting
- Coordinate execution of practices and procedures in data centers as required by compliance policies
- Provide infrastructure operational reports related to infrastructure systems health, functionality and performance statistics
- Capacity planning for the infrastructure systems to insure stabel services high availability levels and optimum performance
- Act as the technical reference for the infrastructure systems ,Database and data centers teams solving complex issues and proactively develop protective solution to maintain services availability levels

Requirements

- Bachelor in Computer science/computer Engineering or the equivalent qualification or experience.
- Deep knowledge of different Infrastructure HW & SW technologies including servers storage , database, backup systems
- ITIL Foundation

Minimum Experience:
- 10+ years of experience in information technology-related positions, with 5+ years experience in IT operational management In a big organization

Job specific Skills:
- Significant systems management experience, to include enterprise systems, databases , virtualization technologies, Microsoft desktop applications, and supporting products in an enterprise environment.
- Experience providing services for in excess of 1500 users across multiple sites & locations.
- Requires prior experience working with project teams to achieve systems implementation, testing and deployment
- Strong leadership capabilities with experience in managing multiple teams
- Strong documentation skills.
- Understanding of the problems and considerations of rollouts and system changes on a large user base
- Experience of working in a change controlled environment..
- Understanding of networking concepts, firewalls, ports, TCP, UDP, routing tables, subnets, VLANS
- Excellent communication skills both technical and non-technical.
- The ability to document work to a high, clear standard.
- Ability to proactively identify and define necessary tasks and work on them with limited supervision when required

About the Company

In 2010, ADIB had introduced its new brand identity as a symbol of a new promise. For two years, we’ve conducted extensive research to identify ways to better meet your needs. You wanted banking to be simple, sensible and transparent, making everybody feel at home and respected. You wanted a bank that would be on your side, one that worked as if your success was the source of its own success.

You are seeking a bank that can deliver unique solutions because it is guided and inspired by the timeless rules and principles of Shari’a. These are the core pillars of the banking we want to deliver to you: Banking as it should be.

We have worked hard to implement these simple but powerful promises in the way we do business. We have introduced a number of new offerings and improvements already. We simplified a number of processes – from the way we open accounts to the way we deliver financing solutions. We have brought ADIB closer to you by rapidly expanding our network to 70 branches and 460 ATMs. We have extended branch opening hours in our in-mall branches and introduced a 24-hour branch at the Abu Dhabi Airport. We have launched an upgraded version of e-ADIB Internet Banking that is safer and more convenient. We have launched numerous products and services. But what won’t change is our priority, which remains your satisfaction.

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