IT Manager - Solution Architecture

Job description / Role

IT Manager - Solution Architecture is a must!
Permanent Hire

Responsibilities include:
- Formulating and developing IT Operations strategy and plans that support whole of agency operations and align with corporate and IT Directorate objectives.
- Leading and managing a number of customer facing IT service delivery functions to a diverse range of customers, including IT Service Desk, technical support services, asset management and information management.
- Leading the transition of completed projects as they move from development to ongoing delivery.
- Actively contribute to the collective outcomes of the IT Management Team.
- Delivery of the IT programs and project outcomes, focusing on: Implementing new approaches to infrastructure and communication services.
- Service delivery improvements to meet changing business needs.

Requirements

Experience, Skills & Competencies:
- Minimum 10 years commercial experience as an ICT Operations manager or Senior ICT services manager with proven track record in IT Architecture.
- ITIL Certified and significant commercial experience in a leadership role within an ITIL environment.
- Solid industry experience in change management and managing internal IT client relationship and daily support demands.
- Strong track record of managing and leading ICT operational teams and across multiple ICT functions including Desktop Support and Service Desk teams and associated niche technology functions.
- Solid strategic and operational planning, policy development, employee management and optimization, budgeting and financial management.
- Understanding of business benefit realization to be gained from the strategic use of technology in a large and complex working environment.
- Competence in the systems, technologies and processes necessary to deliver effective IT services.
- Enjoys interacting with technical and non-technical across all areas of a business and ability to influence.
- Knowledge of other operations oriented frameworks in addition to ITIL.
- Preference will be given to candidates with a Masters degree in IT or Business Administration from a Western university.
- Must possess PMP certification or have significant project management experience.
- Must have done significant data center transformation projects.
- Excellent technical experience in cloud.
- Ideally should have come from a Solution Architecture background.

About the Company

The Adecco Group is the world’s leading talent advisory and solutions company. We proudly make a difference in the working lives of 3.5 million people every year. Our culture is entrepreneurial and inclusive, and we are united by our passion for making a difference in the world of work. We work with over 100,000 organizations in 60 countries, enabling their success. We have 35,000 people working with us across more than 60 countries and territories.

Adecco has been rapidly growing in the Middle East since 2008, developing a substantial footprint throughout the region. We work across 250 different clients, Adecco has more than 62 full time employees, working in 4 offices, servicing all countries across the GCC region. We offer Temporary Staffing, Permanent Placement, Executive Search, Assessments, Visa And Payroll, Outsourcing, PRO Solutions customised as per client requirements. Adecco Middle East Head Office is based in Dubai with a branch at Abu Dhabi.