IT Network Technician

Boeing

Qatar

Ref: LP100-190

Job description / Role

Employment: Full Time

IT Network Technician - Qatar

- Follow provided network failed component process (RMA)
- Assist to provide 1st level support to Helpdesk
- HP Service Manager (HPSM) Incident ticket mgmt
- Level 2 break/fix
- Use appropriate automation tools for restoration, implementation, compliance, inventory management
- HP Service Manager (HPSM) Incident ticket mgmt
- Assist to provide 3rd level escalation to GNE team
- Support component research under instruction from more experienced personnel to provide input for more comprehensive evaluation.
- Follow agreed Network engagement process (include Service Request (MyServices) fulfillment).
- Act and assist with preventative, proactive and reactive maintenance to meet service restoration and network availability objectives, using network analysis and monitoring tools.
- Responsible for use of best practice methodology implementation and sharing.
- Consistent documentation on processes, knowledge and network infrastructure.
- Concise, clear communication to all stakeholders.
- Identify and implement improvements to the Boeing IT Network environment in collaboration with GNE.
- Provide Reports and metrics to support work statement and monitor for recurrence.
- Provide training to other staff in network related matters to allow them to act as a backup and to cross skill staff.

Requirements

- At least three years experience in enterprise IT infrastructure support and service delivery.
- Hand-on experience and knowledge of network hardware, troubleshooting and configurations.
- Computing or engineering degree.
- Network professional technical certifications highly desirable.
- Previous experience working in an International IT team highly desirable.

Competencies:
- Excellent troubleshooting and problem solving skills.
- Extensive IT technical support skills.
- Customer focused with strong customer service skills and the ability to apply sensitivity and discretion when required.
- Capable of managing multiple tasks at once and meeting commitments; positive attitude even in a stressful situations.
- Dynamic and proactive attitude, flexibility.
- High level of energy, enthusiasm and passion highly desirable.
- Process oriented.
- Excellent English oral and written communication skills.
- Strong sensitivity for cultural differences and significant global acumen.

This job may be level 2 or 3 and will determined by the level of experience and qualifications of the selected candidate, in relation to the scope and responsibility of the position.

This is a local hired position, candidate must be eligible to work in the country we listed in the posting, pay and benefits will be determined at local level and not part of US payroll. The final location will be determined by where the final candidate comes from.

Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.

About the Company

Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defence, space and security systems. In the UK, we employ people across numerous sites, and were growing. Our long relationship with the UK aerospace industry, Armed Forces and commercial aviation sector dates back more than 75 years. Today, the UK remains a critically important market and supplier base, as well as a source of some of the world's most inventive technology partners.

We offer many career paths in fields such as engineering, aircraft assembly, communications systems, maintenance and defence equipment, and manufacture and supply of aerostructure components.

Join us and build something better for yourself, for our customers and for the world.

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