Job closed
Ref: GP735-88
Job description / Role
QNB Group, the World's Strongest Bank and the leading bank in the Middle East and North Africa, is seeking an IT Relationship Manager and Help Service (Regional) for the further expansion of the office in Qatar
QNB has witnessed rapid domestic and international expansion over the past few years with 2013 Net Profit of US$2.6 billion and a growth rate of 13.7%.
QNB Group operates through its subsidiaries and associate companies in 26 countries providing a comprehensive range of advanced products and services. The total number of staff is almost 13,600 operating from over 590 locations.The role is required to act an interface to the business community in a specific country; responsible for establishing strong working relationships, understanding that country's specific business direction, impending changes and ensuring the customer leverages value from IT infrastructure services and capabilities.This section contains the role summary information in a paragraph format without bullet points
Ensure that systems, processes and methodologies as specified are followed to provide effective monitoring, control and support of service delivery.
Manage the overall service improvement plan and work with the IT Systems/Operations manager to ensure that it is being delivered to and that services are being improved.
Conduct monthly service reviews with individual business stakeholders to discuss service issues and identify project requirements.
Responsible for developing and maintaining appropriate service level agreements (SLAs) with the business
Work alongside the IT System/Operations manager to ensure that SLAs are met and business expectations are exceeded. Also ensure that any SLA breaches are investigated and corrective action is taken to improve service delivery.
Possess a superior knowledge of the Group's IT structure, its products and related risks together with a good knowledge of operations and related controls.
Identify areas for professional development of self and direct reports and act to enhance professional development of self and others.
Requirements
Bachelor Degree in Computer Science, Computer Engineering or any related subject.
Minimum of 4 years in bank in a managerial capacity in IT
Training courses and certification in relevant technology management.
About the Company
QNB Group is the biggest bank in Qatar, and a leading financial institution in the Middle East and Africa is hiring.
QNB Group’s presence through its subsidiaries and associate companies now extends to more than 30 countries across 3 continents, providing a comprehensive range of products and services. The total number of staff is more than 28,000 operating from over 1200 locations.
QNB will assist you to take charge of your career with rich and varied opportunities to experience different parts of our global business and develop a valuable portfolio of skills and knowledge.