IT Relationship Manager

Job description / Role

Manage & support business needs
- Focal point of contact with business line(s)
- Collecting/ analyzing all business requirements either the annual pipeline or ad-hoc requirements coving changes or project initiatives
- Translate business needs into clear amendments/change requirements for the IT technical teams to work accordingly and transform these requirements into system options / products or systems.
- Act as advocate while discussing business needs and present business expectations to IT teams.

Set customer expectations
- Build awareness of business priorities & pains
- Set time lines. Build the annual delivery pipeline & deployment calendar and meet the promise
- Build action plan to recover the issues and/ or concerns

Manage the relation
- Liaison point between IT & Business for better alignment, requirements management
- Periodic reporting and review meetings as well as plans update

Support IT team delivery
- Ensure business team accountability for and owner ship for business initiatives.
- Secure required business resources needed for IT delivery.
- Ensure execution of action plans agreed with business partner as per agreed timelines
- Manage business escalations at early stages

Requirements

- B. sc Engineering or MIS from reputable university
- Business analysis certification is a plus (ex CBAP)
- 9+ years of experience in banking industry as Sr business + system analyst and/or Application implementation team leader
- Solid knowledge of core banking systems, databases and development tools.
- Good knowledge in SW design tools.
- Good understanding of project management concepts, disciplines,
- Implementing/ understanding MS Project, MS Office products and other related tools.

About the Company

In 2010, ADIB had introduced its new brand identity as a symbol of a new promise. For two years, we’ve conducted extensive research to identify ways to better meet your needs. You wanted banking to be simple, sensible and transparent, making everybody feel at home and respected. You wanted a bank that would be on your side, one that worked as if your success was the source of its own success.

You are seeking a bank that can deliver unique solutions because it is guided and inspired by the timeless rules and principles of Shari’a. These are the core pillars of the banking we want to deliver to you: Banking as it should be.

We have worked hard to implement these simple but powerful promises in the way we do business. We have introduced a number of new offerings and improvements already. We simplified a number of processes – from the way we open accounts to the way we deliver financing solutions. We have brought ADIB closer to you by rapidly expanding our network to 70 branches and 460 ATMs. We have extended branch opening hours in our in-mall branches and introduced a 24-hour branch at the Abu Dhabi Airport. We have launched an upgraded version of e-ADIB Internet Banking that is safer and more convenient. We have launched numerous products and services. But what won’t change is our priority, which remains your satisfaction.