IT Relationship Manager

Job description / Role

- Manage assigned projects and tasks related activities and issues.
- Raise and follow up required change requests and tickets in service manager.
- Prepare/Review IARs and related documents related to projects and tasks for approvals.
- Gathering requirements from business users for projects, tasks, operational requests and enhancements for technical teams.
- Coordination between project and business teams during the execution of projects and tasks.
- Support for projects and tasks including preparation of documents and approvals.
- Support activities for assigned projects and tasks

Requirements

- Follow-up and track Services, Coordinate Vendor Support Issues, respond to service tickets in a timely fashion.
- Track, resolve and report incidents and known errors through the approved processes.
- Follow the mandatory and obligatory standards set by the management in delivering the services.
- Attend all the team meetings, one to one meetings to have a high level of communication culture.
- Cooperate with the team members in a cohesive and professional manner and proactive good attendance habits and maintain the reporting hierarchy in all matters
- As soon as possible, report any potential or actual risks or incidents affecting the security of information to the helpdesk

About the Company

Mark Williams is a Dubai recruitment company with a wealth of Search & Selection experience. Mark Williams International is a subsidiary of the Williams Group UK and in December 2009 set up the Middle East business.

Mark Williams is a fully licensed recruitment firm currently focused on fulfilling clients needs in; Emiratisation, Financial Services and Information Technology related position within the United Arab Emirates. The initial focus was looking at Emiratisation into the Financial Services sector across all seven Emirates. With an increased demand for over the subsequent years for Emiratisation we have broadened our scope to place UAE Nationals into Industry & Government with dedicated teams for Emiratisation into Financial Services and Industry. Given our focus is primarily on the local market it gives us a depth of understanding & knowledge that enables us deliver our business partners an unrivaled service in terms of; speed and most importantly, quality.

Founding the Middle East business in adverse market conditions has enabled us to capture market-share and establish ourselves as a house hold name within our specialisms. Within two years we had outgrown our initial office and moved to the prestigious Business Central Towers in Media City. Mark Williams, at the end of 2014 has completed its third upscaling of operations to Bay Square, Business Bay. This was a strategic move to enable continued business growth by servicing clients and candidates with improved infrastructure, access and parking. Mark Williams provides candidates and clients private meeting rooms, testing facilities and board room access to facilitate screening and interviews. With our current capacity and growth ambitions Mark Williams is now one of the fastest growing Recruitment agencies in the region.