Ref: NP438-09

Job description / Role

Employment: Full Time

To provide 1st level technical Support for users as well as support user after installation /deployment new software/ projects

Detailed accountability lines:

- Installations, tests and deployments of end user equipment, network, IP Telephony, upgrades system changes, fixed patches, applications, and new releases to resolve problems and to launch new services.
- Provides first line of support for the users by detecting, diagnosing and restoring the normal service as quickly as possible, in order to minimize disruption to business applications.
- Execute ad hoc reporting requirements
- Respond to requests and inquiries from end users within the pre-determined timeframe of our service level agreement
- Installing, batching and upgrading windows client systems in compliance with published IS policies.
- Installing HW and/or client software as part of enterprise products implementation like Document Management Systems, Citrix / Terminal servers, etc.
- Identify solutions to work around open issues / problems that are under investigation or pending resolution
- Work directly with technology staff, and end users, to deploy and configure software
- Document, and track, case histories, issues, and actionable steps taken

Requirements

- 2 + years’ of experience in bank with specific emphasis on the IT department’s functions, services and infrastructure.
- Ability to work On-call 24 hours/day, 7 days/week
- Problem analysis and problem-solving
- Experience in people management

About the Company

In 2010, ADIB had introduced its new brand identity as a symbol of a new promise. For two years, we’ve conducted extensive research to identify ways to better meet your needs. You wanted banking to be simple, sensible and transparent, making everybody feel at home and respected. You wanted a bank that would be on your side, one that worked as if your success was the source of its own success.

You are seeking a bank that can deliver unique solutions because it is guided and inspired by the timeless rules and principles of Shari’a. These are the core pillars of the banking we want to deliver to you: Banking as it should be.

We have worked hard to implement these simple but powerful promises in the way we do business. We have introduced a number of new offerings and improvements already. We simplified a number of processes – from the way we open accounts to the way we deliver financing solutions. We have brought ADIB closer to you by rapidly expanding our network to 70 branches and 460 ATMs. We have extended branch opening hours in our in-mall branches and introduced a 24-hour branch at the Abu Dhabi Airport. We have launched an upgraded version of e-ADIB Internet Banking that is safer and more convenient. We have launched numerous products and services. But what won’t change is our priority, which remains your satisfaction.

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