IT Support Administrator

Job description / Role

Air Arabia is looking for technically competent individuals who will be responsible for maintaining and developing the IT infrastructure for Air Arabia & providing technical support to end users.

Key Accountabilities
- Ensure all activities performed on the IT activities are in compliance with ITIL and ISO 20000 best practices and guidelines and that all internal IT policies & procedures are followed.
- Log & attend to all IT service requests, complaints & incidents in the IT Help Desk tool.
- Ensure the stability, availability and speed of the IT infrastructure by performing daily checks.
- Fully understand the IT service catalog (Business view & Technical view) & ensure that IT services meet business/operation objectives.
- Windows Installation, Configurations & administration.
- Cisco routers, switches configuration & administration.
- Maintain file server & backup activities as per policies.
- Provide Technical support to end users. That will include 24/7 phone support & visit if required.
- Diagnose and solve hardware/software faults.
- Responsible for Cable management, maintaining and updating IT libraries, maintaining and updating IT Inventory & providing Technical specifications for all IT related purchases.
- Coordinate & follow up on Technical issues within IT Team or external suppliers.
- Evaluate & record external supplier performance.
- Analyze calls, requests to understand trends & underlying issues.
- Prepare Technical documentations.

Requirements

- Must be a degree holder in Information Technology or related field.
- Minimum experience in similar role of 3 years.
- MCSA & CCNA certification is highly recommended.
- Experience in dealing with multiple work streams.
- Excellent communication skills, both written and spoken in English and Arabic.
- Ability to effectively prioritize and execute tasks in a high-pressure environment along with strong interpersonal skills.
- Working knowledge of ITIL V3 and ISO 20000 preferred.

About the Company

Air Arabia (PJSC), listed on the Dubai Financial Market, is the Middle East and North Africa's first and leading low-cost carrier flying to over 100 destinations across the world. Air Arabia was the first airline to introduce the low-cost carrier concept in the region and is on a mission to serve all Arab countries and beyond, constantly undergoing aggressive route expansion, taking advantage of its ideally located hubs in the United Arab Emirates, Morocco, Egypt and Jordan. Over the past thirteen years, Air Arabia, through continuous market research and customer feedback, provides a range of value added services to millions of passengers who chose to fly with Air Arabia's fleet of A320 aircraft. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since.