IT Support Analyst

Job description / Role

The IT Support Analyst delivers a range of services including desk based and onsite technical support at both 1st and 2nd line levels. The Support Analyst will also provide administration, maintenance and support for all areas of the college IT - systems, servers, telecommunications, end points and the network. The Support Analyst will have the responsibility to ensure that all IT systems are implemented and maintained to a consistently high standard within the colleges.

Requirements

Strong team player with an ability to share knowledge
Be able to multi task and work well under pressure in a fast paced environment
Excellent knowledge of Windows 7/8 and Office 2010/13
Excellent knowledge of hardware repair, desktops, laptops and printers and imaging of hard disks
Good working knowledge of Exchange Server and Active Directory
Be flexible to travel at short notice and be within a short distance
Good knowledge of remote access and terminal services technologies
Good knowledge of LAN architecture including support of Cisco routers, Cisco switches, CAT 6 & fibre cabling, fixed line internet circuits and telephony systems
Experience of both telephone and face to face customer support.
Knowledge of Interactive whiteboards
Good understanding of service management principles (ITIL), preferably previous experience of working in customer service roles
Microsoft accreditations or training certificates
Hardware accreditations or training certificates
IT degree or similar academic qualification

About the Company

EJADAH Management Consultancy (EMC) is one of the leading providers of total human resources solutions and organizational development in Saudi Arabia and the Gulf.

We are the foremost firm in Saudi Arabia offering total human resources solutions combining understanding of the local market with international expertise. Our quality services focus on three prime activities, consultancy, executive search and middle management recruitment, which are unmatched in the local marketplace. Our focus on human resources development enables us to build-up your human resources function from scratch, or aligning human resources to your strategy to enhance the performance of your staff and organisation.

Overall we have the necessary tools and expertise to enable us to provide you with comprehensive management consultancy services.