IT Support Engineer

Job description / Role

The IT Support Engineer is responsible for the monitoring and maintenance of computer systems and network infrastructure at the Company. The role involves building and configuring hardware, resolving IT issues that are presented, administration of in house servers and cloud based solutions. A good level of technical knowledge and experience with PCs is required but more important is the correct attitude and the ability to think through and solve problems whilst dealing with colleagues in a professional and cooperative manner.

Suitable candidate will have experience in a professional IT support environment and so be able to hit the ground running whilst learning a wide range of IT skills on the job with support from other members of the IT team.

The candidate should be able to take on real work within the department from day one. Whilst the core role will involve dealing with day to day IT Support issues there are also many interesting and challenging IT projects being undertaken which the successful candidate will be involved with.

Key Responsibilities
- Providing support, including procedural documentation and relevant reports (solving bugs related to MS Office, Windows, Drivers, Hanging, Slowness, Format etc.)
- Talking staff through a series of actions, either face to face or over the telephone to resolve issues
- Setting up new users' accounts and profiles and dealing with password issues
- Taking ownership of assigned tasks and seeing through to completion (escalating and managing, if appropriate)
- Prioritizing and managing multiple tickets at one time
- Responding within agreed time limits to call-outs
- Rapidly establishing a good working relationship with customers and suppliers
- Installing and configuring computer hardware, operating systems and applications
- Support and administer VoIP devices/Servers (Avaya/Cisco telephony)
- Troubleshooting system and network issues
- Diagnosing and solving hardware or software faults
- Handle printer issues (and contact AMC for Service)
- Following diagrams and written instructions to repair a fault or set up a system
- Supporting the roll-out of new applications
- Monitoring and maintaining computer systems and networks (Internet access, Firewall, Wi-Fi, DNS, DHCP, AD, Router, Switches, VLAN, Access Points, etc.)
- Monitoring and maintaining backup and recovery
- Evaluating new technologies and producing business case
- Suggesting IT solutions to business problems
- Anticipate future network needs, identifies proactive solutions to satisfy needs
- Get quotations for IT related hardware, software and consumables
- Reporting (IT inventory/Monthly Reports, Daily reports etc.)

Requirements

- Minimum two years experience in a similar role
- Certification/Training/Experience: CCNA(Cisco Routers), MCITP (Microsoft Server)
- Windows Server OS features and roles experience
- Cisco and HP networking appliance experience
- In depth knowledge of networking
- Windows 8 knowledge an advantage

Competencies
- Comfortable in handling multiple tasks and prioritizing effectively
- A strong desire for excellence with keen analytical and problem solving abilities
- Good attention for details
- An enthusiastic approach, with a can do and hands-on attitude
- Strong intellect and clear evidence of energy and drive
- Team player with exceptional interpersonal and relationship building skills
- Excellent verbal and written communication skills in English
- Able to explain technical problems in a simple terms
- Work well under pressure
- A dedication to continually update knowledge

About the Company

The Heart of Europe (THOE) will be the worlds only island destination that brings together the best of Europe. The vision behind this worlds iconic, one of a kind project is to create an elegant European lifestyle experience where every detail is underscored by luxury and perfection.

Imagine a place where every day is a delight to the senses. Where every sunrise holds the prospect of a fresh discovery. A destination that inspires adventure. A life that lifts you far from the rat race. This is more than just a destination; this is a lifestyle like no other. An address that captures the very essence of effortless European living and creates a vacation experience that goes beyond imagination. This project brings together the very best of European designs, heritage and hospitality in a truly breathtaking and unique island setting. The Heart of Europe finds its home amidst the stunning archipelago of the World Islands, which stretch 4km from Dubais coastline. Surrounded by the glittering waters of the Arabian Gulf, this iconic project occupies a cluster of six islands within the World development, creating a contemporary haven that is the epitome of sophisticated living.