IT Support Leader (Saudi National)

Jacobs

Jeddah, Saudi Arabia

Ref: HP515-817

Job description / Role

Employment: Full Time

Why CH2M HILL

For decades, CH2M HILL has been a global leader in engineering, consulting, design, program management, construction and operations, working on the most challenging and impactful projects around the world. Through these challenging projects, we develop our people — who transform complex and creative ideas into reality, every day. Join us and together we can work to build a sustainable world. We support you to reach your greatest career goals through continued professional development, a positive work life balance and undeniably cool engineering projects. Join employee-owned CH2M HILL and discover why our diverse team has been consistently ranked as one of the leading employers and repeatedly recognized as a best place to work in the U.S.

About the Business

Description and Desired Qualifications
CH2M HILL IT Support Leader (Saudi National) - Jeddah, KSA CH2M HILL is providing project management services for King Abdullah University of Science and Technology (KAUST) and the neighboring town of Thuwal in Saudi Arabia. Situated on the scenic Red Sea an hour north of the second largest Saudi Arabian city and seaport, Jeddah; KAUST is a truly spectacular facility, and is slated to become a major center of research, training the next generation of scientists, engineers and technologists in the Middle East. We have secured a four-year-plus contract with Saudi Arabian Oil Company (Saudi Aramco)for a wide array of projects at KAUST. They include specialized laboratories, research centers, innovation and technology incubation centers, administration buildings, a convention center, mosques, residential and recreational facilities, research park infrastructure and security systems. The work also includes site development, communications equipment, utilities, roads, parking and landscaping. In addition to the 14-square-mile KAUST campus, the program will be developing the town of Thuwal itself, with the construction of schools, a clinic, mosques, roads, Coast Guard and National Guard facilities and a fishing harbor. This program is a wonderful opportunity to work overseas on a cultural, immersive and dynamic project, as well as grow your professional portfolio with a top global company.

General Summary

This position is associated with end-user IT support as well as operational roles involved with provisioning and supporting local users and office IT infrastructure - workstations, servers, printers, networking, and voice systems. You will have expert knowledge of procedures and technical concepts within your area. You will apply expert knowledge of regulations and standards to assignments and apply technical skills gained through significant experience on a variety of projects. You will have strong troubleshooting skills; strong communications skills; strong knowledge of server administration; strong knowledge of specialized system functions; strong knowledge of server administration; and strong knowledge of project delivery methodology. This position serves as the IT technical lead on the program.
Essential duties and responsibilities

Help Desk Positions:
Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
- Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
- Often handles problems that the first-tier of help desk support is unable to resolve.
- Interacts with network services, software systems engineering, and /or applications development to restore service and/ or identify and correct core problem.
- Simulates or recreates user problems to resolve operating difficulties.
- Recommends systems modifications to reduce user problems.
- Maintains currency and highest level of technical skill in field of expertise.

Computer Operations:
- Under minimal direction, monitors and controls one or more mini or mainframe computers by operating the central console or on-line terminals.
- Studies program operating instruction sheets to determine equipment setup and run operations. • Manipulates controls in accordance with standard procedures to rearrange sequence of job steps to continue operations when individual units of the system malfunction.
- Competent to work at the highest level of all computer operations phases.

Engineering Technical Support:
- Acts as primary design support.
- Provides system administration.

Requirements

Basic Qualifications

Job Requirements/Qualifications/Experience: Minimum years of experience: 15

Has project office experience in building industry or similar industry.

Provides administrative support to the Company Rep and assists with the preparation of technical and management presentations.

Assists in compilation of various project status reports.

Creates and maintains a filing record system to keep material and procedures up to date and informs Company Representatives as appropriate.

Perform other related duties as requested by the Company Rep.

Must have knowledge of administrative procedures and guidelines or has experience and knowledge in office IT equipment setup, installation and administration.

What you will find
At CH2M HILL, the greatest challenges provide the biggest rewards. Each day, your drive and creative ideas will be providing solutions that help build a better tomorrow. Whether it is the pride that comes with accomplishment, personal growth or making a difference in the world, you will discover true success in a career that brings out the best in you at CH2M HILL. Ready? Let's get to work. Developing People through Challenging Projects CH2M HILL is an Equal Opportunity Employer.

About the Company

We deliver impactful global solutions to create a more connected, sustainable world - from intelligence to infrastructure, cybersecurity to space exploration. Our 52,000 employees across 50 countries work every day, challenging the expectations of today to reinvent the way we’ll all live tomorrow.

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