| IT Support Manager | |
| Nawras Oman Ref: GP843-09 |
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The RoleThe RoleYou will manage the implementation and operation of Service Desk; manage the Budget and Operation plan in the support areas. You will create and mange SLA with internal users, managing users expectations in terms of IT services and reporting. You will work on integrating the existing system with newly acquired systems, improve and streamline existing and new processes, providing feedback to IT management team to identify areas of improvement. You will manage the systems availability and related KPIs, being a focal point for support issues within the IT Department. You will interact with multiple business and technical resources to finalize the requirements for OF& M systems, manage the RFP process and implementation for Support systems. You are required to establish support strategy and policies across all IT disciplines, in addition to following up on IT projects and general PM. |
RequirementsRequirementsYou will have a Bachelor's degree in Management Information Systems, plus 10 years of IT experience, minimum 3 years in the Support Management in a Telecom environment. Your analytical and problem solving skills, PM skills, vendor or operator experience is required. |
About the CompanyAbout the CompanyWelcome to an exciting world of new possibilities from Nawras, Oman’s customer-friendly mobile communications service provider. Nawras combines the best global expertise and the best people with a genuine understanding of Omani culture to offer you the highest levels of user-friendly mobile technology and customer satisfaction. At Nawras, we are committed to enhancing your daily life by making mobile communication easier, more versatile and always a rewarding experience. Our vision is to enrich the lives of people in Oman through better communication services. Furthermore, our mission is to be the best communications provider and employer of choice in Oman. |
This Position is closed or expired
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