IT Team leader Voice & Data
Abu Dhabi Commercial Bank (ADCB)
Responsible for the support in the delivery of major/highly complex information/ technology projects that are part of the strategic, key technology direction within specific IT functional area. This includes, project planning, resource and budget management and overall project administration, as well as key contact point for business in the identification of issue resolution. Provides support to the Project Manager as required.
Responsible for hardware maintenance, administration, and configuration of network devices, network security equipments; liaising with SPs (Service Providers) to ensure uptime of the network; and problem-solving, e.g. issues with the SP that could result in network downtime or degradation.
Ensure that the network is available for customers to use all applications at all times.
Responsible for monitoring and managing the performance and capacity of data and voice circuits, e.g. make sure there is no packet loss or deterioration quality of lines, add Networks as required to the current infrastructure, and ensure there is no impact on existing services.
Ensure the availability and performance of the telephony system in order to guarantee effective communications across all branches at all locations. Responsible for the planning, development, installation, testing, modification, and evaluation of all networks and voice communications systems, related client services and reporting.
Administers and monitors the Banks IT data, voice and network security infrastructure and supports with new initiatives.
Monitors the Banks network and proactively identifies problems, takes appropriate action by calling the service provider or arranges for the replacement of faulty equipment.
Monitors the performance of the network in terms of traffic and statistics and identifies bottlenecks and takes appropriate action to facilitate normal data transfer rates.
Ensures all the documents related to data, voice, network security including telecom inventory are updated .
Support the Head - Network and Communication in the delivery of technology enabling change initiative projects and IT deliverables in high priority, medium or strategic level .
Review solutions provided by vendors against the project requirement.
Assist the business in understanding system functionality.
Support with the overall project administration management of project plan and project reporting.
Support in the review and/or select vendors and monitor contract compliance and project deployment as required.
Support the project transition from project to production and successful handover to production support team.
Provide support to the SIT process and ensure UAT assistance is provided to the users.
Support in the provision of technology based information, such as system performance dashboards, service levels and issue resolution to the business.
Work with IT risk and Control to ensure that project performance measures and metrics are in place
Review and ensure that no critical high audit findings are live on a project. Manage mitigating action as required.
Problem analysis, troubleshooting and resolution.
Monitor and Reviews Capacity planning reports.
Support the Project Manager and work with the business as a partner to understand the business units technology requirements and assist in translating these requirements into IT project deliverables.
Liaise with the business in troubleshooting and new initiatives.
Deliver to a standard of fast resolution of problems, demonstrated by a service-orientated mindset throughout the team.
Coordinate with IT teams (internal and external) as required for project and service delivery.
Ensure delivery of service levels to the bank.
Communicate the customer impact and issues to the business .
Support with the communication of project status (milestone and deliverable reporting), issues, and/or concerns with executive management, team members, and Information Technology managers.
Maintain a current knowledge of technology trends and emerging, technologies and techniques which may be of benefit to the group.
At least 3-5 years in IT with a banking background with at least 1-2 years in a managerial capacity with a wide experience in management of voice and data systems.
Working knowledge and experience of banking operations and related problems.
Ability to prioritise and handle multiple tasks.
Knowledge and ability to apply quality control techniques .
Strong written and verbal communication skills in English.
Influencing, persuasion and negotiation skills.
Excellent interpersonal skills.
Ability to manage and coach teams .
Ability to build partnerships and interact with all levels .
Planning, analytical and time management skills.
Experience in team building and leadership skills in a service culture, are required.
Minimum Education Level
A university degree in a technical discipline is essential. A masters degree in a business systems related subject area would be desirable.
Project management Prince II or PMI (or equivalent) certification is highly desirable in a financial service culture preferably banking.
About the Company
About the Company
ADCB was incorporated on 1 July 1985 as a public joint stock company for an unlimited duration in the Emirate of Abu Dhabi, UAE. ADCB is registered under the UAE Federal Commercial Companies Law No. (8) of 1984 under registration number 4 and operates in the UAE under a banking licence issued by the Central Bank of the UAE.
ADCB provides a range of consumer and corporate banking, Islamic banking, trade finance, structured finance, foreign exchange, derivatives, and financial advisory services, primarily in the United Arab Emirates. In addition, ADCBs subsidiary Abu Dhabi commercial Islamic Finance PSC holds an Islamic banking license.
As at 31 December 2010, ADCB operated 47 branches, 4 pay offices and 265 ATMs in the UAE; 4 new branches and 99 new ATMs were added during 2010. ADCB also operated 2 branches in India.