Job closed
Ref: NP355-66
Job description / Role
Virtual Human Resources (VHR) is one of the industry's leading suppliers of permanent and contract expertise to Airlines, Maintenance Repair Organisations, Manufacturers and IT related organizations.
JOB PURPOSE:
The purpose of the Tech Support Analyst is to analyse and respond to critical incidents on the web-site and perform operational IT activities, e.g. monitoring and running scheduled tasks.
JOB ACCOUNTABILITIES:
1 Responsible for analysing and responding to critical incidents raised against the web-site.
2 Responsible for performing operational IT activities that ensures the web-site continues to function. These includes logging maintenance, monitoring and running scheduled tasks
3 Responsible for maintaining the incident tickets in the corporate incident tracking tool. This includes regular updates to the incident tickets in compliance with the SLAs.
4 Responsible for management and maintenance of the repository of documents used to support and operate the web-site including a regular review and update cycle.
5 Accountable for supporting the current process and optimizing the support process, using automated tools where possible.
6 Accountable for maintaining an understanding of the functional and non-functional requirements of the web-site to ensure that they understand how the web-site is expected to operate.
7 Responsible for escalating risks and issues (technical or otherwise) relating to the web-site that may affect operations.
8 Accountable for working with other analysts and suppliers to resolve issues outside of their responsibility and skill set.
OPERATING ENVIRONMENT:
- Will have to work outside regular hours following shift patterns to ensure that the system is supported at all times
KEY COMPETENCIES:
CoreBehavioural:
Technical:
The Tech Support Analyst must be able to demonstrate expertise in the following technologies:
Application Analyst
Required
* EpiServer/SharePoint (Or other CMS exposure)
* SQL Server/SQL/T-SQL
* ASP.Net
* WC3 JavaScript
* HTML v 4.x and 5.x
* WC3 CSS
* Supported mission critical websites
* Worked in a project or service delivery programme
* Microsoft Windows Administration
* Administering Virtual machines (VMware)
Optional
* Linux Administration
* Understanding of Oracle DBs support and administration.
Qualification & Education:
Required
- University degree in Computer Science, or related technical discipline
- Understanding of IT systems development/implementation approaches
Experience
- 2 to 5 years of experience in developing enterprise web and business-critical applications.
- Proven ability to adapt to working overseas in a multi-cultural environment
- Proven ability to work as part of a team with ability to work closely with business teams
Training & Knowledge:
- ITIL Service Designs
- Airline/travel domain knowledge is desirable
- Good knowledge of current and up and coming technologies, IT products in web/airline/travel/corporate Finance/HR space
Deadline focussed
Able to manage their own time to ensure that deadlines are met.
See 'Core competencies'
- Infrastructure Analyst
- Virtual/Physical infrastructure
- Active Directory
- Load Balancers
- Firewalls
- FTP/SFTP
Monitoring Analyst
- Web monitoring technologies
Approach
- The Tech Support Analyst must have core knowledge and experience of Software Development lifecycles.
These includes:
* Agile
* Waterfall
* V-model.
*** Please read the job description carefully before applying.
If you meet the requirements and willing to work in the UAE for permanent role than apply with your updated cv (word format)
Requirements
The Tech Support Analyst must be able to demonstrate expertise in the following technologies:
Application Analyst
Required
* EpiServer/SharePoint (Or other CMS exposure)
* SQL Server/SQL/T-SQL
* ASP.Net
* WC3 JavaScript
* HTML v 4.x and 5.x
* WC3 CSS
* Supported mission critical websites
* Worked in a project or service delivery programme
* Microsoft Windows Administration
* Administering Virtual machines (VMware)
About the Company
Virtual Human Resources was formed in early 2003 by experienced recruitment and technical individuals to offer clients a more partner orientated and consultative approach to recruitment and human resources. The ethos behind Virtual Human Resources was to act as an extension to our clients' HR department and deliver a seamless service for all aspects of recruitment and HR.