ITSM & DB Analyst

Job description / Role

The ITSM & DB Analyst is responsible for performing and maturing Incident, Problem and Change Management practices at NGDC NOC and work closely with Operations teams to implement new database features, write complex SQL statements, and review data definition updates.

Performs intermediate level system and business analysis, database configuration, validation, problem resolution and work on IT initiatives and database administration, including backups, scripting and processing data, data warehousing, redundancy, replication and high availability strategies , work with other members of the Operations teams to maintain greater than 99.99% platform uptime and to ensure queries are running optimally.

Manage, maintain, and troubleshoot databases and data models that support business, web, and data warehouse applications, ensuring all services are operational 24x7x365. Work with team members to tune the databases to meet new functional and performance releases and resolve complex database problems through research, analysis and expertise. Perform database monitoring, maintenance, reorganizations, resource management, schema management, and capacity planning.

Requirements

IT operations or ITSM process management experience

Bachelors degree in computer science, business administration, engineering or a related discipline with an information technology focus.

Experience on the administration of the following HP management Suite tools:
- HP Service Manager v9.3.x
- HP Operations Manager i
- HP Operations Manager for Windows
- HP Network Node Manager i
- HP uCMDB
- HP Universal Discovery
- Crystal Reports

About the Company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including:

• IT & Telecommunications
• Engineering & Construction, Oil & Gas
• Banking, Finance & Legal
• Sales & Business Development
• Marketing, Public Relations & Communications
• Human Resources & Training
• Customer & Support Services (Secretarial and Administrative)
• Operational, Supply Chain & Logistics
• Executive Recruitment
• Emiratization Solutions
• Recruitment Program Outsourcing Solutions
• Managed Service Provider Solutions
• Talent Based Outsourcing Solutions
• Outsourced Staffing Solutions