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Job description / Role
POSITION PURPOSE
The Move One Relocation Consultant is the primary point of contact for the assignee during immigration service.
RESPONSIBILITIES/DUTIES/FUNCTIONS TASKS
- Communicate effectively and efficiently to all customers, assignees and/or vendors (i.e. lawyers) and manage expectations – always be proactive;
- Contacting the assignee and clearly explaining the service to be provided and any related procedures and time lines;
- Discussing and confirming service needs, interests and requirements with the assignee and establishing the “Service Key”;
- Maintaining consistent contact with the assignee throughout the service;
- Works closely with coordinator
- Providing clear and timely updates and service reports to any local Move One clients for whom they are providing services;
- Preparing necessary applications, forms and submission at the appropriate authorities in order to obtain permits and documents related to foreign worker’s legal stay in the location;
- Maintaining up-to-date knowledge and awareness local labor, immigration and administration law and procedures
- Provide excellent Customer Service to ensure customer issues are resolved.
- Build long term relationships with all new customers, acting with integrity, building trust and credibility and ensure personal attention.
- Demonstrate product/service knowledge to customers while building credibility.
- Maintaining regular communications with the local immigration/labour authorities and remaining up to date on the immigration and labour regulations related to foreigners in their location; Reading regularly press and orders with information connected with immigration procedures. Updating manager on any changes in the related law;
- Identify and resolve client concerns.
- Compliance with quality control standards, regulatory compliance, and lease agreements – when included in service delivery.
- Other duties as reasonably assigned.
WORK REQUIREMENTS
- Work effectively as a team contributor on all assignment
- Interact professionally with other employees, customers and suppliers
- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
- Perform quality work within deadlines with or without direct supervision.
Requirements
CANDIDATE REQUIREMENTS
- University degree is preferred
- A minimum of two years service industry experience in a customer service role is essential
- Driving license is essential and own vehicle preferred
- Must have strong PC skills
- Demonstrated ability to work in a proactively diverse and inclusive organization.
- Effective problem-solving and mediation skills.
- Inquisitiveness and eagerness to continuously develop self on destination city information
- Sophisticated manner (ability to relate to people, clients and staff, at all levels)
- Strong service inclination and customer orientation
- Ability to communicate clearly, concisely and with confidence (verbally and in writing)
- Excellent listening skills
- Time management skills
- Strong attention to detail
About the Company
For over 25 years, Move One has provided seamless international logistics, relocations, moving, and pet transportation services across the globe. A leader in emerging and frontier markets, we understands our customer requirements and difficulties they face operating in challenging environments.
Move One has provided project logistics in support for military, humanitarian organizations, and the energy sector throughout the developing world. With operations in Eastern Europe, the Balkans, Central Asia, the Middle East, and most recently the African region. Move One has the necessary experience, local knowledge, and resources to execute on any logistic project.
Move One
When it’s Not Just a Box.