Insurance Coordinator

Job description / Role

Insurance Coordinator - DOMASCo - Qatar

Doha Marketing Services Company W.L.L. (DOMASCO), an overseas joint venture of the reputable UAE-based Al Futtaim Group, has been operating business in Qatar for 15 years and has sole distribution rights for Honda, Volvo cars and trucks, reputed brands of watches and electronics such as Raymond Weil, Casio and Sanyo as well as Yanmar marine engines in the country.

We are currently looking to recruit an experiencedInsurance Coordinator to be a part of our Honda Service team in Qatar.

The key responsibilities for this role are as follows:
- Assistthe customers for opening accident repair's insurance claim
- Verify police report and ensure the accurate completion of all relevant documents for each estimate
- Submit estimates & documents with photos to respective insurance companies
- Assist customers in case of difficulty in dealing with insurance companies
- Establish and maintain positive working relationship with insurance personal to encourage repeat and referral business.
- Resolve customer complaints immediately and according to dealer ship guidelines.
- Generate business for the body shop thru strengthening relationship with new insurance companies
- Professionally interact and maintain effective and open communication with insurance personal and customers
- Negotiate with insurance companies and arrange final approval and LPO to start repair
- Keep proper record of all data pertaining to the customers and collection of payment etc.
- Compile the daily report and send the same to service manager
- Thorough with rules and regulations govern by insurance policies and procedures.
- Coordination with service advisors and job controllers
- Prepare final billing for repairs completed and submit to insurance companies for payment
- Maintain Account receivable statement for each insurance company.

Requirements

* Must have work experience as an Insurance Coordinator in an automotive industry
* Must have working knowledge in negotiating and finalizing the repair cost with insurance surveyors
* Must have strong understanding of the motor insurance system
* Must have an automotive aftersales experience
* Must have excellent communication and presentation skills
* Must be able to speak, read and write in Arabic

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.