Job closed
Ref: HP048-408
Job description / Role
Job Description
1. JOB PURPOSE
* To support insurance sales, and to maximize the competitive advantage of the Bank's business by;
a) Providing product knowledge.
b) Sales and after-sales support of insurance products to customers.
Key Roles & Responsibilities
2. KEY RESPONSIBILITIES
Insurance Sales and Services :
* Collaborate with RMs or branch sales staff or New Business teams to provide professional insurance planning services and pre-sales information, meet potential customers and answer complex insurance enquires.
* Analyze customers' financial situation and identify their financial needs recommend relevant products and structure solutions to best suit their needs.
* Provide quality after-sales services to maintain the customer relationship and solicits referral business to expand the customer base.
* Work closely with RMs or branch sales staff or New Business teams to optimize the sales results.
* Maximize business opportunities to achieve predictable sales targets / business goals.
* Coaching RMs for knowledge development.
Compliance and Control :
* Comply with all applicable compliance procedures and report any suspicious activity to Unit Money Laundering Prevention Officer and line manager.
* Comply with the guidelines listed in operation manual and product policies on all sales process.
* Adhere to the highest standard of quality and customer satisfaction
General Referral :
* Make referrals to other channels based on identified customer needs, preferably with high probability of closure.
3. KEY RELATIONSHIPS
CONTACTS PURPOSE
Internal :
* Sales Coordinator
* Unit Head - Insurance Sales
* Team Manager - Insurance Sales
* Product Manager - Insurance
* Operational Risk & Mid Office team in WM
* Head - Insurance Products
* Seamless execution of process
* Guidance and Performance Management
* Product Information, Sales contests, Provider queries
* Ensure compliance to operational risk controls
External :
* Existing and Prospective customers
* Acquisition and retention of business
4. KEY SUCCESS INDICATORS
* Collective Performance when applicable;
* Business Drivers;
* Customer Experience:
* Operation Quality
* Customer Satisfaction
Requirements
Qualifications & Skills
5. KNOWLEDGE & EXPERIENCE
* University Graduate
* Minimum 2 years experience in sales and relationship management.
* Experience in handling basic Banking and/or Insurance Products
* Demonstrated ability in sales planning and delivery.
* Strong communication and negotiation skills with the ability to influence outcomes.
* Networking ability to manage interdepartmental deliverables.
* Strong inter-personal skills and leadership ability which encourages and promotes enthusiasm and team spirit.
Closing Dates
The closing date for applications is 29/06/2014. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.
Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximize their personal potential.
About the Company
Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.
Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.
In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.