Inventory Executive – Trading Enterprises Aftersales

Job description / Role

Established in 1971, Trading Enterprises owns the sole distribution rights for Volvo, Chrysler, Jeep, Dodge and Ram vehicles. Recently, Trading Enterprises has added 2 high end luxury sports vehicles - Fisker and Lotus, to its portfolio. Fisker is a new generation electric car and is evidence of the company's commitment to support the environment for sustainable growth.

Competing in the UAE's Japanese, American and European automotive marketplace, the company is supported by a network of modern showrooms, workshops and parts outlets across the UAE, with sales and after-sales operations existing in all seven emirates.

Sales of Chrysler/Jeep and Dodge products have risen dramatically, reflecting the introduction of exciting new models. In the next few years there will be many more additions to the range featuring the unique combination of German engineering and American design.

Volvo is now firmly established in the UAE as a supplier of prestige automobiles, able to compete with the very best in the marketplace. Volvo, whilst retaining its enviable reputation for safety has now one of the most luxurious refined models ranges available. The V70 station wagon remains a firm favorite with Emirates Airlines for its Business Class limousine service.

To provide the full range of automotive services our State-of-the-art 'After Sales centers are situated throughout the UAE and exceed the exacting standards set by our customers and our manufacturer partners.

Trading Enterprises currently employs approximately 390 highly skilled employees of 20 varying nationalities. To further build capability in our staff and to enhance customer engagement levels, intensive customer service training program is conducted  on an ongoing basis for all staff at all levels, solidifying the company's endeavor to be recognized as the premier automotive company of choice.

JOB PURPOSE:

To ensure the parts are available and in right quantity through effective inventory planning online system.  To claim with principals all discrepancy / damage items received and follow up for maximum acceptance. To review all lost sales reported and initiate appropriate action. To place orders with principals on time and maintain the recommended mix of order types.  To manage the Parts quality standards KPI and initiate corrective action for improvement.

KEY ACCOUNTABILITIES:

* To ensure parts availability of at least 95 % following Syncron recommended ordering.
* To ensure that the dead stock does not exceed 5 % of the total parts value.
* To achieve less than 5 items on P5 to P9 CJDR/Volvo parts SOH below buffer stock measured through weekly critical stock (risk of run out) report. Objective criteria will be revisited during midyear.
* Responsible for perpetual and annual stock inventory for effective stock management.
* VOR /Emergency Orders order lines should be maintained as per principal standard for CJDR and reviewed on monthly basis.
* Submit CJDR parts claims to principal within time frame and achieve 80% payment of claims made.
* Assist team in achieving customer service values in meeting the needs and expectations of the customers.
* To ensure that branch suggested orders as given by Syncron are replenished daily and unfulfilled STO's are closed at the end of the day.

JOB CONTEXT:

* To ensure the parts are available as and when required through effective inventory planning.
* To ensure stock turn of parts averaging 75 stock days
* To claim all discrepant / damage items on time with principals  
* To monitor lost sales report critically for improving business and customer engagement
* To report Parts Quality Standards KPI to all locations and work on improvement with the concerned team.

Requirements

Minimum Qualifications and Knowledge:
Graduate or Diploma in Engineering /

Minimum Experience:
Minimum 5 years in Automotive and 2 year in Supervisor Role.

Job-Specific Skills:
Communication skills in English / Arabic, Good interpersonal skills, Good in MS Office, Valid UAE driving license.

Behavioural Competencies :
Customer Focused and Team Player

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.