Job closed
Ref: HP698-8521
Job description / Role
Al-Futtaim Motors occupies the pre-eminent position of the largest distributor of automotive products in the Emirates, and leads the rapid development of automobile business in the UAE, while continuing to contribute to Toyota's worldwide growth.
Today, Al-Futtaim Motors is synonymous with Toyota and Lexus, which enjoys undisputed leadership in the UAE in terms of the largest number of vehicles on the road. Besides Toyota, AF Motors also holds exclusive franchises for some of the world's top automobiles and automotive products like Hino - Japan's leading heavy-duty vehicle manufacturer, Toyo & Chen shin/ Maxxis tyres, GS & Panasonic batteries and many more.
To provide full back-up support to these world-class franchises, AF Motors have an established network of showrooms and service & parts centres throughout the UAE.
Reports to: Engagement Manager
Direct Reports: N/A
Department: Engagement
Location: Across the UAE
Grade: F
JOB PURPOSE:
This job will create the culture and process of constant and consistent dialogue amongst all Associates that leads to workplace engagement. This job will also drive the processes which support increased associate & customer engagement through proper analysis of CSV results and supporting actions to drive improvement.
Description:
* Monitor Impact Plans created by Managers for quality and frequency.
* Communicate and promote best practices in Impact Planning across the organizations/Managers.
* Champion the escalation and resolution of Action items to appropriate approval authorities.
* Coordinate the scheduling and attend Impact Planning Sessions of every work team
* Coach Line Managers on conducting effective impact plan sessions.
* Create regular reporting on status of Impact Plans and Completion league tables to ensure constant focus on engagement.
Job Context:
Al-Futtaim Motors is the largest company in the Automotive group. It requires dedicated support to help drive the actions which lead to cultural change. This role will be instrumental in being a guiding force to the management team who require support and information on how best to transform the AFM organisation into one that lives and breathes Engagement - both for Associates and Customers.Â
Requirements
Minimum Qualifications and Knowledge:
* Bachelor's Degree or equivalent.
* Must have a Driver's License (UAE)
* Willing and able to travel across UAE.
Behavioral Competencies:
* Natural Leadership
* Process and Results Oriented
* Presence / Strong Communication
Minimum Experience:
* Min 3 years' experience, preferably in customer facing role.
Job-Specific Skills:
* Proficient in delivering presentations
* Comfortable using MS Office and Online resources
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.